Not a great start with reception
Not a great start with the woman on reception . Rude and unprofessional, however the chap who came to pick up my car was lovely. I gave 4 stars because my car came back looking like new

FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
FMG Repair Services receives high praise for its excellent service and quality repairs, with many customers highlighting the superb communication and friendly staff. Reviewers appreciate the regular updates throughout the repair process, noting that their vehicles often return in better condition than expected.
The efficiency of the service is also commended, with several customers mentioning that repairs were completed ahead of schedule. However, some negative feedback emerges regarding specific branch experiences, particularly concerning issues with repairs and service at the Cardiff location. A few consumers express dissatisfaction with the handling of insurance-related repairs, indicating that not all interactions meet the high standards set by other branches.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,040 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.3 | 29 |
| Nov 24 | 4.7 | 37 |
| Dec 24 | 4.2 | 21 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.2 | 19 |
| Mar 25 | 3.8 | 33 |
| Apr 25 | 4.3 | 23 |
| May 25 | 4.5 | 24 |
| Jun 25 | 4.3 | 20 |
| Jul 25 | 4.0 | 32 |
| Aug 25 | 4.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Superb service all round from Thurrock Grays location”
“Easily the worst company and worst customer service I've ever had the misfortune to deal with”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.6 out of 5 (good) | −4% | 1,040 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: FMG Repair Services is #3 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 3.6).
500 reviews of FMG Repair Services. Filter by what matters to you.
Over a year ago
Not a great start with the woman on reception . Rude and unprofessional, however the chap who came to pick up my car was lovely. I gave 4 stars because my car came back looking like new
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Not a great start with the woman on reception . Rude and unprofessional, however the chap who came to pick up my car was lovely. I gave 4 stars because my car came back looking like new
Pickup and collection process was professional, nice guys too. Replacement car was also good. My car has returned and so far looks good. It’s good to receive a written guarantee for the work which takes the pressure off and gives peace of mind. Thank you FMG team
I have had to use Hereford FMG twice in last two years after being hit from behind twice! Overall I have found them excellent on both occasions. Friendly and welcoming from car collection to delivery. I’d particularly like to highlight Tracey. Answers every phone call and greets every customer professionally and you can tell she wants to help. Only reason I knocked one mark of is they missed part of the repair initially, but once pointed it out did seek to resolve quickly. A great team!
Chic Mclure. I would like to thank FMG Dundee for carrying out repairs to my car. I was completely happy with the service and the people involved. Courtesy car was delivered on Monday June 9 and my car returned on Friday 13. Nice job and car valeted. Thank you
Excellent service. Vehicle was repair to exceptional standard. Informative process. Great staff. Great company. Durham Site.
Absolutely awful experience...so stressful and upsetting experience. Car had to be returned three times due to poor quality of repair. I wasn't even being picky, it was such a bad job - paint drip, bad fitment, the list goes on. Even damaged an alloy and refused to repair it even though I had pictures to prove that they did the damage! Drove the car on the road without an MOT even though I told them verbally and via email that the car didn't have an MOT. The hire car had warning lights, no fuel and wasn't clean. Absolute shambles from start to finish. Please choose a repairer with good reviews and don't waste your time
I recently had insurance-related repairs carried out on my car by FMG Plymouth. Unfortunately, upon collecting the vehicle, I discovered a new fault that was not present when I handed it over. I raised this with the receptionist, who immediately dismissed responsibility and insisted the battery had not been disconnected — despite the invoice explicitly stating otherwise. This inconsistency raises serious concerns about either the accuracy of the invoice or the transparency of the work carried out. I requested a call back from the manager on three separate occasions, and each time I was told I would be contacted — yet I never received a follow-up. Frustrated, I took my car to an independent garage, where the fault was resolved within 10 minutes. The mechanic confirmed that the battery had clearly been removed recently, as evidenced by clean markings in the surrounding dirt. To add to the poor experience, when returning the hire car, I was incorrectly accused of not refuelling it. Fortunately, I had taken a photo of the fuel gauge at the time of delivery, which prevented an unjust charge. Given the lack of accountability, poor communication, and questionable practices, I would strongly advise others to consider alternative repair centres.
They had planned ahead after the initial inspection and had everything in place when they collected my car. Got the car back same day really good job
From start to finish FMG Hull could not have done more. My car was collected from my drive and delivered back in pristine condition after being repaired. Their customer service is second to none. Well done everyone at FMG Hull 5 star service all the way
I had never claimed on my car insurance before. The process with FMG was brilliant. They arranged for an assessment at my home, arranged for a courtesy car delivered while picking up my car. Lots of text messages explaining the status of the repair. And the car looks brand new after the repairs. A painless and professional service
Nottingham/ilkeston Branch. Customer Service was disgraceful to be polite, no communication with insurance, promised a courtesy car but didn’t come up with that either, make a polite complaint and then they pull the plug and refuse to carry out the work needed. Embarrassing level of customer service, dare say the repair on my vehicle would have been shoddy too. Avoid at all costs even if insurance deal with this branch.
Dear FMG, My car was recently in your repair shop to remedy some paint flaking. I was having a somewhat frustrating experience until Lisa answered the phone. I was already penning a trust pilot review that was very uncomplimentary , however, Lisa has changed my mind. Her professional approach, her hands on approach and actually doing what she said she would do has restored my faith in FMG. You need more customer service reps like Lisa who makes the customer feel valued.. Regards Trevor Williams
FMG were brilliant, kept me informed the whole step of the way, and repaired my car so well, you cannot see the damage that was caused. Really happy with the work and the customer service, would definitely recommend and use again
Great service somebody reversed into my car and left scratches. Once it had been repaired and sent back it was like new. Couldn't even tell anything had happened bumper repaired really well really pleased thank you
Absolutely quality job on my rear bumper. Professional all the way through,Thanks guys. Would 100% reccomend to anyone. (Dunfermline) Thanks again Scott
My car was fixed at the Havant branch. the repairs were brilliant, I had a replacement car brought to me door, my car was picked up and taken for repairs. 2 weeks later its back and looking great. communication was top line both on line or phone. updated as to when everything would happen, all staff I spoke to were friendly and helpful. Many thanks FMG Havant. Barrie {Renault Captur}
All the staffs was very friendly. Also work was done perfectly. Highly recommended!!!
FMG Dunfermline are absolutely fantastic in everything they do. They are brilliant people communicators clear regarding costs and timescales and keep you informed all through the process. Ian the manager is a genuine bloke as are all the staff. They are also perfectionists and take great pride in seeing customer reactions when work is completed.
FMG Bournemouth oversaw the repairs to my vehicle recently - from the moment I booked it in, to regular updates to keep me informed to when I collected it they were fantastic. The repairs are literally better than it was before - the whole team is a credit to the company - and they didn’t get frustrated with my regular requests for updates 😂 thank you
Fantastic service from this garage on my car, through Tescos Insurance recently after a minor bump. Collected my car and dropped off hire vehicle, first class service. They kept me up to date on all repairs completed and even washed my car on return. Special thanks to the ladies on the phone getting my car back to me yesterday. Would recommend and use this garage again, thank you FMG.
FMG Repair Services is one of the UK's leading providers of vehicle repair solutions, operating a comprehensive network of 65 fully equipped accident repair centres nationwide. The company specializes in high-quality vehicle repairs, mobile repair services, and glass repair and replacement, catering to a diverse clientele that includes major motor insurers and fleet companies. With a commitment to delivering effective and efficient services, FMG Repair Services processes over 100,000 vehicle repairs annually, ensuring that customers can swiftly return to the road with minimal disruption. Since becoming part of ZIGUP plc in 2020, FMG Repair Services has reinforced its dedication to integrated mobility solutions and automotive services. The company adheres to industry standards, such as BS 10125, and is recognized for its quality and speed in addressing the evolving needs of the automotive repair industry. By prioritizing customer care and satisfaction, FMG Repair Services continues to support individuals and businesses across the UK in maintaining their vehicles.
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