APT River Cruises & Tours
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Faulty Towers on Wheels!
We joined the tour in Wellington New Zealand for the final week or a three week tour. We liked the destinations and some of the hotels. We were very disappointed with those run by the Scenic group. They all seemed tired and breakfasts were very basic. The coach was comfortable and our driver Jim was a hard working pro who went of his way to be helpful. Unfortunately that could not be said of the tour manager who we felt let the team down. Apparently this was her first time working for APT and it showed. Her knowledge seemed limited and when she did address the group it was obvious she was reading from a prepared script. Her opening comments usually began with the phrase “good morning mushrooms” ? She came across as being disorganised, out of her depth and unable to handle the 36 passengers in her care. The last straw was the farewell dinner which she totally disrupted because she wanted to do a quiz in the middle of the meal. The whole evening got dragged as prior to the dinner she asked each of the 36 members to stand up and talk about their views on the holiday. People just wanted to have their meal and go to bed as we had an early start the next day.