Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.5	999	100%	-0.3	● Low

4.5 / 5 overall

999 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 4.5▼ 0.3
12-month avg: 4.5
All-time: 4.5
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Value	Trend	Reviews
APT River Cruises & ToursThis company	4.5 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.5 out of 5 (good)	4.1 out of 5 (good)	+3%	999
Riviera Travel	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.7 out of 5 (good)	3.0 out of 5 (fair)	—	1,000
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	1,109
XO HOTELS AMSTERDAM	4.2 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	3.5 out of 5 (good)	3.8 out of 5 (good)	—	1,083
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	4.6 out of 5 (good)	—	1,069

Bottom line: APT River Cruises & Tours is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 4.1).

DAVID GUDGION

1 review

Jul 20, 2025

Featured

Organisation & service was first class…

Organisation & service was first class on both ships (Vega & Polaris).

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Elaine Taylor

1 review

Jul 18, 2025

Featured

Excellent Service

I cannot fault the service I received from Rachel Mack. She went that extra mile to ensure that she was able to offer me exactly what I wanted from my river cruise choice. I had many questions and requirements which she dealt with in a friendly, helpful manner whilst remaining professional at all times. It was a pleasure to deal with her, she is a credit to APT.

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Middle aged Walker

1 review

Jul 18, 2025

Featured

Very high quality fabulous cruise.

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ALAN

1 review

Jul 15, 2025

Featured

Fabulous boat, wonderfull holiday.

Fabulous boat, immaculately maintained, excellent ports of call, enthusiastic and informative Tour Director, plenty of food and drink, ( though served by less than enthusiastic staff, no eye contact, little rapport ). Overall, an exceptionally good trip. We would strongly recommend APT to anyone considering a small motor yacht cruise.,

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Mrs Andrea Jones

1 review

Jul 14, 2025

Excellent value for money

Excellent itinery, our guide Roneil was brilliant and very informative and funny. Hotels were good, arrangements were clear, coach driver Randy was a very smooth driver. Five stars all round.

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WARREN

1 review

Jul 14, 2025

excellent in everything under their control

would have given 5 stars if we had not had to swap ships due to low water, this was not your fault and you could not of handled it better , other than that everything on both ships was excellent , would have no hesitation in recommending you to others and would definitely travel with you again

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customer

1 review

Jul 14, 2025

The itinerary

The itinerary; superb food; excellent service from the crew; the Balkans is a totally fascinating region to visit

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Barry

1 review

Jul 13, 2025

First class holiday

Holiday was excellent. Ship great food first class accommodation too of the tree.

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Customer

1 review

Jul 13, 2025

The boat was lovely

The boat was lovely, the air-conditioning was great in the cabins, not so great elsewhere due to the extreme heat. Food was excellent, except that we arrived after 9pm on the first day due to the boat not being where it should have been due to lack of water in the danube. The restaurant shut at 9pm, so the group who arrived late were given a couple of dry sandwiches and some fruit in our cabins. This was not enough after a full day of travelling. We were given a free drink too, but there should have been more of a meal available. Trips were great, with good guides given lots of information.

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Marion France

1 review

Jul 11, 2025

Great itinery

Great boats, crew n meals. Thanks to Bernadette for all her help on board and also our Holiday Village travel Agent, Jackie Davis for all her hard work. Just a couple problems re low rivers, but the amazing army type exercise performed by ALL the crew just amazing to see.

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customer

1 review

Jul 10, 2025

Full marks to Travel marvel as a tour operator.

Excellent experience with APT Travelmarvel. Spencer Scott our tour director Through the Rockies was excellent. He organised our group of 38 extremely well. He was efficient, knowledgeable, and patient. We learned a lot from him and enjoyed his anecdotes and playlist. The coach driver, Sandeep, was also excellent and one could sense a very good rapport between him and Spencer I would definitely suggest an additional hour, at least, longer at the first stop on Vancouver Island- the town with the fascinating murals, interesting shops and museum Half an hour is much too little especially as we did not need that extra time at the hotel in Victoria which it seemed we were rushing to get to by 4pm? The Rocky Mountaineer although a wonderful train - comfortable, fabulous food and great service was a disappointment in terms of scenery. We saw more trees close up than mountains and therefore the extra we paid for the Gold Class glass ceiling was not value for money. Also Kamloops where we stayed overnight was very disappointing. Butchard Gardens and our final dinner there was a highlight. On the Zaandam, Holland America Line Alaska cruise Jeffrey the Travelmarvel representative was friendly, fun and very helpful.

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Margaret

1 review

Jul 10, 2025

Nice cruise but not for night owls

Nice cruise but not for night owls. Bar closed 11pm. Bar on deck was closed throughout, except for last night, opened for a couple of hours. No drink service on deck. Had to go to bar downstairs. Staff were very helpful, and friendly. Cabin clean and well appointed.

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GordonMac

1 review

Jul 9, 2025

A wonderful experience but a disappointing end....

This was an amazing experience for us as first time River Cruisers and we certainly were not disappointed. Everything was 5 star until the last evening when we were presented with a bill of just over 500 euros which was 200 euros over what we knew we had spent on extras. There were 9 items in total which were not incurred by us, one being a trip to Salzburg, an extra trip to the concert in Vienna, laundry, drinks etc. It was a this moment things went more than a little sour as the Tour Manager was adamant that we had been on the Salzburg trip. On checking his paperwork he realised we had not been on the trip, and also that they had charged us twice for the Vienna concert. We had never used the laundry service, and there were drinks we had never ordered. It was fortunate that we had kept all our bar receipts. What was so galling was that even after they realised that the mistakes were all down them, they never once offered us an apology. As a result of this altercation, I missed the evening cruise viewing the lights of Budapest, and sadly it left a very bitter taste in my mouth as a result of their attitude. It would be wrong for us not to give our trip 5 stars as everything else was way beyond our expectations, but they do need to improve their customer service approach in situations like we experienced. All staff members deserve praise but we must mention Rohan who served at our table for most of trip. A truly exceptional young man, amazingly attentive, so thank you Rohan!

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Alison

1 review

Jul 9, 2025

The tour was well run and was a very enjoyable experience..

This was our first escorted bus tour. The trip was well planned out with regular breaks along the way to allow for photo opportunities. Our Tour director was good fun as well as very informative and professional. He kept everything running smoothly. The bus was clean and comfortable. The driver was also very professional and we felt very safe on our journey.

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Kenneth George Leggett

1 review

Jul 9, 2025

Staff and facilities

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William

1 review

Jul 8, 2025

The usual high quality of service

We experienced the usual quality of service on this trip. The program is varied, balanced and suitable for all ages. The means of transport, the hotels and cruisecabin accommodation are of the highest standard. The tourguides are knowledgeable and very helpful at all times.

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Peter Moreton

1 review

Jul 8, 2025

Staff were excellent

Staff were excellent, guide on coach, a lovely lady, Was very good and knowledgeable. Food was excellent Disappointed we had to buy drinks, as last cruise Amsterdam to Budapest was included.

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Neil Pates

1 review

Jul 7, 2025

It was well organised

It was well organised. Hectic schedule and early starts which I would have liked to have been made aware of prior to the trip. It was my first guided tour so didn't know what to expect but having lived ou of a suitcase for two weeks I would have organised myself a bit differently had I known. However, it hasn't put me off another tour as the destinations were amazing.

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Mark Hay

1 review

Jul 6, 2025

A thoroughly enjoyable fortnight

All the staff on the boat were excellent - always smiling, always helpful. Cabins were good for our needs and comfortable and very well maintained. The boat itself was well laid out - we enjoyed everything about our 2 weeks - great locations, great scenery, VG cruise directors and Noel and Sophie as the entertainment team kept everyone amused and entertained.

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Charlie Black

1 review

Jul 6, 2025

The whole experience and the staff were…

The whole experience and the staff were magnificent

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Month	Average	Reviews
Aug 24	4.3	9
Sep 24	4.3	11
Oct 24	4.1	22
Nov 24	5.0	9
Dec 24	—	0
Jan 25	5.0	8
Feb 25	4.8	4
Mar 25	4.8	27
Apr 25	4.9	23
May 25	4.5	62
Jun 25	4.4	78
Jul 25	4.6	25

APT River Cruises & Tours reviews & trust report

APT River Cruises & Tours has a positive customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 447 positive reviews

Top complaintsof 13 negative reviews

How it compares

Reviews