PAIR Mobile
Read all reviews for PAIR Mobile →
WORST CUSTOMER SERVICE EVER!
WORST CUSTOMER SERVICE EVER!! Karolina really needs to learn customer skills, respect and empathy! I was in the store today to purchase an iPhone 14 Pro Max otter box cover! I pointed at the cover and asked was this for ‘iPhone 14 Pro Max’ and was told yes! I purchased and left the shop. An hour later I opened the box to put on my phone cover to discover it was the wrong one and for an iPhone 14 pro! I went back to the shop just for an exchange for the right phone cover and was told nothing can be done as I opened the box! The phone cover was perfect! She made me out to be stupid saying I asked for an iPhone 14 pro! Which makes no sense as I know what kind of phone I have!!! She later went on to say I just pointed at it and said I will take this one! Which was a lie! It even states on my receipt that if the item is still saleable you can get store credit! She was sooo rude and unhelpful! I will never be shopping in that store again! I work in retail all my life and would never treat a customer that way! There was zero help given just utter rudeness! €35 gone to waste as now I’m stuck with a cover that won’t even fit my phone!