Hello Services
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Avoid!! Overpriced and nasty
Avoid !!! Nasty. Clearly no interest in doing a good job, just in extracting as much money out of their clients as possible. I feel I have been utterly ripped off. Moving house and wanted a deep clean. I sent details of my requirements, with the Rightmove particulars with recent pictures and a floor plan and thorough description of the property (five-bed house) so they knew exactly what was needed. I then received a quote for £830 which seemed very much on the high side particularly as the house had no furniture in, but felt that if my new home was spotless it would be money well spent. I had specifically asked for the carpets and the Range to be cleaned. On moving day (a stressful day in anyone’s life!) they phoned me around 11am to tell me that they had not quoted for “an additional toilet, utility room and garage” and tried to extract yet more money out of me on the pretext that they were doing me a favour by making sure the whole house was done. I replied that I’d already paid for the whole house to be done, they’d had all the details in front of them from Rightmove, and if they had made a mistake on the quote that was their problem, they must not try to make that my problem on a day when I was trying to move house. The lady I spoke with was adamant that it was not their mistake (apparently it was up to me to work out their quoting system and spot their omission) and if I wanted to make a complaint I could email – despite my request to speak with him direct, the manager responsible was not brave to actually speak to me. They accused me of trying to obtain cleaning “for free” particularly galling when I’d already paid £830!!! A heated exchange of emails followed and eventually I had to ask them to stop because it was too stressful as I was trying to move house! I arrived at the house the next day to find that they had not done the downstairs loo garage or the utility room. I was informed by the agent that three men had arrived with no specialist equipment, and had stayed less than 6 hours. Assuming they had no breaks at all and worked flat out, that equates to an hourly rate of more than £46 per hour although I’m guessing that the men got probably less than half of this – the ineffective complaint handing gentleman and his colleagues would have creamed off the lion’s share for their “efforts”. The cleaners themselves had done a fairly half-hearted job. In particular I had paid extra for the Range to be cleaned - the hob was left absolutely disgusting, the gas burners were clearly left in place while it could be seen from water marks that a dirty cloth was wiped around them - particles of food (rice and crumbs) and thick grease were left underneath. Inside the oven the surfaces were covered in a film of what might have been cleaning residue but in view of the poor effort elsewhere I couldn’t be sure so I had to spend the first two days in my new home going round cleaning everything again as I had no confidence in the job they had done. The whole experience cast a shadow on what should have been a happy and exciting day for me. Extremely upsetting and disappointing. EDITED TO ADD that on seeing this, instead of contacting me to try to address their dreadful performance instead they flagged my review as containing "harmful content". EDITED AGAIN TO ADD that they have my email address as mentioned in the review, if they had any intention whatsoever of addressing my complaints they have had ample opportunity. And making a complaint/refusing to accept their position is not verbal abuse