Hello Services is a UK-based company specializing in a wide range of professional services, including end of tenancy cleaning, moving assistance, clearance, and handyman support. The company caters to both residential and commercial customers across the nation, providing reliable and fully equipped teams ready to handle various tasks. With a focus on customer satisfaction, Hello Services offers customized quotes and the convenience of online booking. The company operates seven days a week, ensuring availability for clients who require immediate assistance. All team members are trained, vetted, and equipped to deliver high-quality service, making Hello Services a trusted choice for individuals and businesses looking to simplify their cleaning, moving, and clearance needs. With a strong reputation supported by thousands of positive reviews, Hello Services aims to provide stress-free and efficient solutions for its customers.
Hello Services receives high praise for its thorough and efficient cleaning, with many customers noting the exceptional quality of service provided by the staff. Reviewers frequently mention how their homes feel revitalized after a clean, highlighting the professionalism and friendliness of the cleaning teams.
The booking process is described as easy and convenient, with quick responses and clear communication. However, some customers express dissatisfaction, citing issues with incomplete cleaning and unresponsive customer service when addressing concerns. A few reviews also mention unexpected price increases upon arrival, leading to frustration. Overall, while the majority of experiences are positive, there are notable complaints that potential customers should consider.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 1,036 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.8 | 31 |
| Oct 24 | 4.3 | 40 |
| Nov 24 | 4.5 | 34 |
| Dec 24 | 4.6 | 40 |
| Jan 25 | 3.8 | 30 |
| Feb 25 | 4.3 | 40 |
| Mar 25 | 4.1 | 37 |
| Apr 25 | 4.5 | 60 |
| May 25 | 4.7 | 46 |
| Jun 25 | 4.5 | 30 |
| Jul 25 | 4.5 | 38 |
| Aug 25 | 4.2 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to book, came at very short notice, did a fantastic job and left the oven sparkling clean”
“Avoid at all costs”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cleaning Services.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 3.6 out of 5 (good) | 3.6 out of 5 (good) | +5% | 1,036 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.9 out of 5 (fair) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Hello Services is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 3.6).
500 reviews of Hello Services. Filter by what matters to you.
Over a year ago
Very pleased with their cleaning service. Professional, punctual and very detailed cleaning. The whole interior of the house feels fresh and new after deep cleaning.Reasonable price as well. Definitel... See more
Over a year ago
It is not a deep clean, just a surface wipe!!
Over a year ago
Nader team were great. I booked them for end of tenancy clean and they did an amazing job. Good communication and lovely people on top of a very efficient and thorough service. Would recommend!
Over a year ago
The two cleaners were friendly, polite and hard-working. They cleaned all my appliances to a high standard and left everything spotless. They also gave me some useful advice to keep the appliances c... See more
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Very pleased with their cleaning service. Professional, punctual and very detailed cleaning. The whole interior of the house feels fresh and new after deep cleaning.Reasonable price as well. Definitely recommended.
It is not a deep clean, just a surface wipe!!
Nader team were great. I booked them for end of tenancy clean and they did an amazing job. Good communication and lovely people on top of a very efficient and thorough service. Would recommend!
The two cleaners were friendly, polite and hard-working. They cleaned all my appliances to a high standard and left everything spotless. They also gave me some useful advice to keep the appliances clean and hygienic. I thought this was amazing value and will definitely ask them to come again!
Ingrid ls12 came to our property to do an end of tenancy clean, fast and very efficient, great job thank you.
Initially I was very apprehensive due to a little miscommunication on arrival. But wow what an amazing deep clean 👏 My husband has a fur allergy and the previous tenants had lots of pets and the carpets were left as good as new. The oven also looks brand new ....I absolutely recommend, don't get hung up on any negative reviews ....these guys work so hard and deserve the recognition 👏 thanks so much
Booked at 9am, didn't show. Called and they advised they were 'stuck in traffic' and would need to rebook for 4pm. They had called a few days prior to ask if they could change the date due to staffing issues and we explained unfortunately no as we were moving house/ country that day. Called to say they would be 15 mins late, didn't show up until after another hour delay. Ended up needing to pay for a bnb so we weren't driving through the night. Have updated to 2 stars as actually everyone was very polite and communicative despite delays
Brilliant job and very friendly. In fact they were very calming. My wife and I didn’t want them to leave. Very happy.
We had a great experience - the individual that came was very polite and humoured our cats!
Sardar absolutely perfect. Hard working and very friendly Julie
Sardar was good cleaning service, everything was fine.
Sardar very good service everything cleaned very well floors and surface spotless
Absolutely appalling service both with their cleaning staff and customer service staff. We organised an end of tenancy clean for the Friday before we moved into our new home, two cleaners came round and preformed this "service". When we arrived at our property the following Tuesday with all our belongings we found that none of the cleaning had been done correctly, we had paid for all carpets to be cleaned, the walls and floors, skirting boards the lot £420 for the whole service. As we where obviously disappointed we agreed to the re clean, being pregnant I could not do a deep clean myself so accepted their offer of a reclean. The staff arrived on the Wednesday, claiming they had not been to the property before when in fact they had. They asked me what needed cleaning so I showed them around the property at this point they went to their car and produced a bottle of Mr muscle, clear plastic gloves and a cloth, no other cleaning products! One of the team stated downstairs with my father to "clean" the oven and I went upstairs to show the other that I did not want the main bathroom cleaned as I had put the cats in there, my partner was in the garden with our son. The member of staff upstairs started laughing and smirking at me, so as is my right I asked him to leave, at which he refused, so I raised my voice so my father and partner could hear me. They had finally left the property and both laughing at me and called their boss. During this time I called their customer service who very rudely told me they wont do anything about it and to continue emailing the customer service agent from before. So I emailed and the response was that I was rude, abusive and refused to let them clean. I have now passed all this onto my solicitor to pursue a full refund, emotional damages and the cost of a new cleaning company to come in and do the job they should have done. Absolutely terrible service and would 100% avoid!
I wish I could give less than one star! We had a small amount of plastering done and were expecting a new born and decided to get a deep clean. The initial service detail and invoice breakdown were great to understand what service we’d receive, this was before you pay and gave a sense of confidence, but that was the end of the good news! The cleaners arrived and did not complete the majority of what was written in the breakdown we paid £700ish pounds for a sofa cleaning, pavings pressure wash, carpet cleaning and deep clean of the house. In essence we have most of there services a go. Now to the results the pressure washing shows where the just washer was applied and where it wasn’t. The cleaning even commented to my wife they didn’t do a good job or it. Our driveway looks like a zebra! The general cleaning and hoovering was poor, we paid for blinds to be cleaned, which still had dust and marks, skirting and doorway architrave to be cleaned, which were still dusty, and not just one or two but all of them. We found additional marks on the walls were someone must have dragged a blue handled mop or similar against the walls. The bathrooms had the shower with chemical residue left in one and we later found damage the taps on our daughters bath. Again surfaces still showing marks on the floor and cabinets not wiped. The kitchen with cooker cleaning service was more of the same, the table looked like it was too much work to move and clean underneath it (4 person extendable table). The oven still had grease marks around the doors and gasket and the racks were still dirty. The inside of the cabinets which should have been emptied and cleaned were not touched. The sofa cleaning apparently didn’t include giving the sofa or moving the cushions to clean properly as under the cushions when we looked there were still crumbs and a wrapper. The carpet cleaning was intended to be a nice uplift the carpets. I can’t complain they didn’t do them, as they were damp in places, but given the quality of workmanship I do doubt how well they were cleaned, but we didn’t have many stains to check it they were gone. I sent photos around 40 or more on the day to hello service who, initially expressed concern and offered a re clean. I offered for someone to come and check the cleaning and inspect the work completed. We were not interested in trying to organise another clean with a baby due any day. We were then offered if we did not want a re-clean £70 as a good faith offering which I think is insulting. A few weeks went by and I reached out saying we would accept a reclean now our daughter was form and we could manage the time out of the house. I was ignored. I have now emailed again chasing after a couple of months trying to chase a refund or re-clean or we would have to make a claim through small claims court. I have now received an email from the customer services department who are not interested in resolving the issue and have suggested since we have suggesting legal action they will no longer communicate. Not much of a difference given the months with no reply. The sales pitch was very promising, the service provided poor and customer service awful. Buyer beware! I would not use this company or recommend them again!
Adriana and Constantine worked hard and non-stop to bring a sparkle back to a home that had not received the attention it needed for several years. Happy to recommend them.
Constantin and Adriana were fantastic. Kept in contact with me as they were running behind. House is much cleaner than it was before hand. Would definitely recommend.
Constantin and Adriana did a fantastic job at my property. They were prompt, thorough and very professional. I am very happy with their services and highly recommend them.
Sardar and his team did an amazing job for our end of tenancy clean! 10/10 extremely diligent and communicative, super happy with them
Avoid this company at all costs - they mess you about big time, won't give you a refund on cleaning not actually done because the cleaners didn't have the equipment! Lets go through it. Booked for Sunday 11AM. 1 cleaner turned up at 12PM, 1 hour late. Said cleaner had *no cleaning products*. A cleaner with no cleaning products. He said he would be back as he had to go get some cleaning products. 1PM a different cleaner arrives.. With no cleaning products. He then explains that the products will be dropped off to him. 2PM - cleaner 2 has now been chilling in my living room on his phone for an hour, and asks me if he can use my sponges and bleach. That's .. Not what I paid for. Nor what is advertised. 2:10PM cleaner 1 comes back and drops off the 'equipment' to cleaner 2. When I say equipment, it didn't actually include any PPE. No gloves, no mask. So as such, cleaner 2 wasn't able to clean the bathroom, which of course I had paid for. He also didn't clean the external windows x 5, or the internal windows, as I had paid for. These two are a mystery as he never stated why, I'm assuming he maybe didn't have that equipment either. He cleaned the carpets at an okay rate - he didn't clean the stairs like you guessed it.. I paid for. The kitchen deep clean consisted of literally just mopping the floor, not pulling out the smallstanding fridge or freezer, like you might expect with a deep clean. A mattress deep clean consisted of literally just wiping it down with an antibacterial wipe.. Which I could have done myself for literally free. So I get in touch with customer service, and after explaining they offer me a reclean, which is fair enough. But considering everything, I absolutely want nothing to do with them and would rather trust someone local and all I want is a refund for the things that weren't actually done. I wasn't asking for a full refund (although the service was shocking enough to warrant that) - I simply wanted a refund for what I was owed - what I paid for and wasn't actually done. They offered me £50. Bare in mind, what I paid for and wasn't done was £162, they offered me less than 1/3 of that. Anywhere else in the world - if you don't actually recieve what you paid for, you are entitled to a refund. But not here folks. Not here. So! With that said, avoid at all costs.
Had my end of tenancy cleaning done by ibby and abu. They done a great job. Would definitely recommend these guys.
Hello Services is a UK-based company specializing in a wide range of professional services, including end of tenancy cleaning, moving assistance, clearance, and handyman support. The company caters to both residential and commercial customers across the nation, providing reliable and fully equipped teams ready to handle various tasks. With a focus on customer satisfaction, Hello Services offers customized quotes and the convenience of online booking. The company operates seven days a week, ensuring availability for clients who require immediate assistance. All team members are trained, vetted, and equipped to deliver high-quality service, making Hello Services a trusted choice for individuals and businesses looking to simplify their cleaning, moving, and clearance needs. With a strong reputation supported by thousands of positive reviews, Hello Services aims to provide stress-free and efficient solutions for its customers.
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