Materials Market
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Disappointing customer service
I had a great first experience with Materials Market when I ordered Buff Cotswold Chippings through B&Q, so I decided to buy directly from them when I needed more. Unfortunately, the second experience has been really frustrating. The new batch I received was a completely different colour—much more yellow, like Mellow Cotswold, and it doesn’t match the original at all. This has put my whole project on hold. I messaged them on WhatsApp on Monday with photos and a clear explanation, but I haven’t heard back, despite following up every day. I’ve also tried calling every day this week and no one picks up. Really disappointed with the lack of response and support.