Materials Market
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UPDATED: delays but brilliant aftercare
UPDATED: I previously left a scathing review of MM based on two delayed orders where communication hadn’t been great. However, following this, I received an email from the COO apologising, explaining the reasons for the issues and the measures being taken to ensure it doesn’t happen again. My order was promptly delivered and I was also refunded the ‘core+’ subscription I’d paid for. It’s the best customer service I’ve ever received and while it was a pain waiting for the orders and previous back and forth (hence 4*), the way it’s subsequently been handled and genuine care for customers means I’d use MM again.