Nordstrom Rack
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I ordered a dress online for an event…
I ordered a dress online for an event almost two weeks before the event Eight days later I get an email that my dress was delivered. Immediately I go outside to locate my package,no where to be found and wasnt placed in mailbox. Call nordstroms and was told sorry we will give you a refund in 5 business days. What awful customer service I asked if the dress can be shipped to a store and supervisor was extremely unwilling to help said NO just a refund. I will never buy from your store again or order online. Its not always about the money, this dress was specifically for this event and was counting on it since now I didnt have the time to go out and shop, I had to cancel my reservation on Valentines day. Very dissapointed and flabergasted on how customer service treats you.