Nordstrom Rack is a leading off-price retail chain that offers a wide range of fashion products, including apparel, footwear, accessories, and home goods. As a subsidiary of Nordstrom, Inc., the company provides customers with high-quality merchandise at discounted prices, making it an appealing destination for budget-conscious shoppers seeking brand-name items. The company's website, nordstromrack.com, serves as an online platform where customers can explore and purchase products from the comfort of their homes. Targeting a diverse clientele that values both style and affordability, Nordstrom Rack caters to men, women, and children, featuring a selection that includes everyday essentials and seasonal fashion trends. With a commitment to providing an accessible shopping experience, the company aims to meet the needs of consumers looking for quality products without the premium price tag typically associated with high-end brands.
Nordstrom Rack receives a mix of reviews, with a significant majority expressing dissatisfaction. While some customers appreciate the helpfulness and friendliness of specific employees, like Joaquin S. and Z., many others report terrible customer service experiences, including rude staff and long wait times.
Complaints about the quality of products are prevalent, with accusations of receiving used or tag-less items instead of new merchandise. Additionally, issues with online orders, such as lost packages and payment errors, further frustrate consumers. The return policy also garners criticism for being misleading compared to Nordstrom's standards. Overall, despite a few positive interactions, the overwhelming sentiment leans negative, reflecting a need for significant improvements in service and product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 60 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 6 |
| Feb 25 | 2.0 | 14 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 2.6 | 5 |
| May 25 | 2.0 | 9 |
| Jun 25 | 1.5 | 8 |
| Jul 25 | 1.9 | 9 |
| Aug 25 | 2.9 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
““He is always polite, helpful, and answers all my questions with patience”
“They advertise new, send returned, used, tag-less items”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Website & app | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | +32% | 60 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.7 out of 5 (poor) | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Nordstrom Rack is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.3).
60 reviews of Nordstrom Rack. Filter by what matters to you.
Over a year ago
Employee Joaquin S . “He is always polite, helpful, and answers all my questions with patience. He greets me with a smile every time, makes me feel welcome, and goes above and beyond. Truly an extraor... See more
Over a year ago
They advertise new, send returned, used, tag-less items. Consumer fraud 101. Let’s start a class action!
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Employee Joaquin S . “He is always polite, helpful, and answers all my questions with patience. He greets me with a smile every time, makes me feel welcome, and goes above and beyond. Truly an extraordinary employee!”
Very terrible customer service. At this Orchard Place in Skokie IL , bought shoes on a Friday August 15 want it to exchange the size from 11 to 11.5 , management bad attitude they should set an example to their staff and I just wasted 50 dollars plus tax for no reason they wouldn’t let me exchange in two days of purchase, I rather shop at DSW next door
They advertise new, send returned, used, tag-less items. Consumer fraud 101. Let’s start a class action!
The Assist Manager ,Z in Winter Park Store FL always welcomed me and greeted me by name if she was at the checkout desks. Very knowledgeable and wanted to know about the products I decided to return.
Back in the day Nordstrom Rack used to be so classy, nice employees, good clothing. You knew you weren’t at regular Nordstrom but still it was still a pleasurable experience. Not now. I’m done. Apparently the cashiers don’t need to be nice to the shoppers. Like Walmart. Get them out ASAP. I thought maybe my cashier last time was having a bad day but two visits later they’re all the same, snippy, no smile. I bought two dresses and asked off I could have them left on the hanger. Huffy she said….”.I guess. We’re not suppose to.” Really?? Then when she handed them to me over the counter one of the hangers broke. I asked got another one and she said “That one is fine.” I left because I knew I would get upset and didn’t want to go there. I ended up returning the dresses. I had them for 31 days, one day over the return policy, one day. They wouldn’t credit my Nordstrom account. I said to this cashier… “One day? Can’t you credit my account?” Her response was bothered and she said…” No. it’s been that way a long time, you should know that.” So I’m done. Not the same as it to be. Target and TJ MAXX better clothes anyway.
I was able to purchase Brooks Glycerin Running Shoes for my size at the cheapest price on the market from an apparently reputable retailer (99 dollars). Shipping was likewise fast after a sleek and easy guest checkout.
Impossible to pay, constant error message of shipping address and billing address not the same. I tried the recommended workaround of NOT selecting the checkbox and entering the same info twice, but that didn't work either. Customer service cannot help, they get the same error message.
Commande indiquée comme livrée mais jamais reçu une belle arnaque ce site marchand .
Return Policy should be advertised in the store or when checking out. Deceiving to believe that they have the same policy as Nordstrom. Not good customer service. Disappointed.
This company is purely FRAUD new buy anything from them
Never order from this place! Lost my package would do nothing about it, No discounts when I was going to reorder. Then they say the don't have the items available anymore. Just your out luck on you children's clothes. Here is a refund. Horrible company to deal with they won't help you.
Shopping @ Nordstrom Rack has always been a great experience. I had an online return @ the Sunset Valley location and was assisted by one of their sales associates, Marjorie P. Who was extremely professional and super helpful. Thank you for always providing the best customer care!
Horrible - salespeople yelled at me in front of customers for spritzing a small perfume I thought was a tester - won’t go back - embarrassing for the company in my opinion
Do not buy from this so called company....they are scammers...I lost €40 to them, I bought some clothes in March, no sign of them even though they say that they will send them again....if you want to lose your money then go ahead.
Terri was. Very helpful and kind. She is an asset to your business. Thank you for such great service
Went to Nordstrom Rack and they never told me I need a tag to return the glasses, I only had the receipt and they wouldn't give me my money back
Absolutely horrible customer service. I’m writing this while standing in line for 15 minutes. There are 14 customers behind me and an employee sorting her return rack. She keeps glancing over and ignoring us. I have never seen anything like it. Two cashiers, employees everywhere and the line is wrapping around the counter. The worst.
Do not buy from them they are committing a crime copy-write infringement is a federal crime they are located in china
Order says delivered but never received anything!!!Nothing stated about which local courier picked up the parcel.Was probably a SCAM all along.Dont bother , spend your money on original items nevermind expensive!!!!
Do Not buy anything from these scammers. They will show you tracking information showing the parcel has been delivered then only offer you 40% of your money back. The tracking site is also a scam. I have reported this transaction to my bank now and will get my money back.
Nordstrom Rack is a leading off-price retail chain that offers a wide range of fashion products, including apparel, footwear, accessories, and home goods. As a subsidiary of Nordstrom, Inc., the company provides customers with high-quality merchandise at discounted prices, making it an appealing destination for budget-conscious shoppers seeking brand-name items. The company's website, nordstromrack.com, serves as an online platform where customers can explore and purchase products from the comfort of their homes. Targeting a diverse clientele that values both style and affordability, Nordstrom Rack caters to men, women, and children, featuring a selection that includes everyday essentials and seasonal fashion trends. With a commitment to providing an accessible shopping experience, the company aims to meet the needs of consumers looking for quality products without the premium price tag typically associated with high-end brands.
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