Materials Market
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Terrible service so far
Terrible service so far. Despite the price being good their ability to deliver on time is woeful. My order was due to be delivered on Monday 7th July at placement of order. When the clarification came through that moved to the 8th. I stayed home all day, missing my daughter's Sports Day (!), I called at midday, they promised it would be delivered before 3pm; nothing arrived. I called again at 16:30, no answer and I had to leave a voicemail. I received a call on the 9th stating it would be here today (the 10th) 'first thing'. A delivery of just a small fraction of the order arrived mid morning from a local supplier. I cannot get through on their line, after around 18 mins on hold it times-out and you're expected to leave a voicemail, done this twice. I am not getting any proactive updates from them about when I can expect delivery, meanwhile my builders cannot progress and it's looking like at least 1 week of slippage now, given that calls are not returned with any kind of expediency. Be wary of being drawn in by the cheap price, or place order well in advance of the required date. If only they lived up to their rhetoric (which you get to listen to multiple times whilst on-hold) "They understand that delays cost time and money on-site" and that "you'll get what you need, when you need it".