Hinge Outlet
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Sells Product Not In Stock & Won't Respond To Inquiries
I ordered two items from Hinge Outlet approximately just over three weeks ago. While the company sent an email thanking me for the order, they did not provide shipping information. After two weeks I still had not received my order or confirmation of shipping. I contacted them to inquire about my order and received no response. I sent a second email and again no response. After about a week after my second email and not receiving a response I sent a third email with an ultimatum that if I didn't hear back within 24 hours I would cancel my order. They finally responded with a curt email response and by canceling my order. It would appear that they sell inventory they do not have in stock and then try to wait it out hoping the customer won't follow up before new inventory arrives. In Response to your follow-up: You have asked for my order number. Unfortunately I cannot provide that as you did not send it to me. I received an email from someone named Tony on March 3rd thanking me for my order, but not include an order number nor did it include shipping details. After not hearing from your company for some time I decided to reach our via email by directly replying to Tony, which is one method suggested by your company. This was on March 15th. After no response was received I sent another email on March 18th. My last email was sent on March 26th, which you finally responded to after I sent a more assertive email inquiring about my order. I stated that I would cancel my order if I didn't hear back within 24 hours. I checked my spam folder per your suggestion and there was nothing there from Hinge outlet. I find it hard to believe that you respond to all emails within 24-48 hours. Why would I receive an email thanking me for my order and then another canceling my order in response to my email with an ultimatum, but somehow the other two responses ended up in a spam folder. It doesn't make sense. Also, when you canceled my order you said that the items would be back in stock soon. Why are you selling inventory not in stock and then not telling the customer. I see from other reviews that this is not an isolated event. Furthermore, you canceled my order despite the fact that this was not my request. I clearly stated that I would cancel only if I didn't receive a reply within 24 hours, yet you elected to cancel the order outright. You wasted my time and now instead of taking responsibility for your poor customer service you appear to be suggesting that you did reply and it must have gone to spam.