Kraken
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UPDATE 12/29/25 — THE ZOOM CALL DISASTER
I have proof Kraken misrepresented their verification requirements in writing. Their email stated VERBATIM: "During the video verification call, you will NOT be required to share your screen in any way. However, you will need to enable your camera so we can verify that we are speaking with the account owner and also to check your ID." I have the screenshot. I saved it. What actually happened on the Zoom call: • Their agent's camera was OFF (but I had to be on video?) • Poor connection, constant cutting out (Support Outsourced to India) • Mid-call, agent demanded I LOG INTO MY ACCOUNT • That directly contradicts "not required to share your screen in any way" • I complied anyway — showed ID, enabled camera, logged in • THEIR AGENT DISCONNECTED THE CALL • Now they want me to schedule ANOTHER call Let me be clear: I did everything they asked, including things their own email said wouldn't be required. Their agent hung up on me. And now it's somehow my problem to start over. 4 VERIFICATION DEMANDS IN 11 DAYS: 12/18 — Written statement ✓ Still frozen 12/22 — Liveness check ✓ Still frozen 12/29 — Zoom call ✓ THEY disconnected 12/29 — Another Zoom? NO. $6,800 frozen. Zero explanation. Infinite hoops. I've filed complaints with Massachusetts Attorney General and CFPB. Chapter 93A demand letter sent — that's Massachusetts consumer protection law allowing TRIPLE damages for deceptive practices. I have documented misrepresentation in their own words. Kraken, your email is my exhibit A. Your agent disconnecting is exhibit B. Your request for yet another call after YOUR failure is exhibit C. Ticket # 19784597 To anyone reading: Screenshot EVERYTHING. They will contradict their own written statements and blame you for their failures.