Is Kraken a legitimate company?
Yes, Kraken is a legitimate company with numerous verified reviews from customers. It has a strong overall rating, and many users praise its transparency, security, and user-friendly platform.

Kraken is one of the world's longest-standing and most trusted digital asset platforms. Founded in 2011, Kraken was one of the first cryptocurrency exchanges to offer spot trading with margin, parachain auctions, staking, regulated derivatives, and index services. The platform enables trading of over 200 digital assets across six national currencies and serves more than 10 million traders globally with around-the-clock support. Kraken is known for its robust security measures, having never been hacked, and its commitment to regulatory compliance. Kraken offers a comprehensive suite of services including cryptocurrency spot trading, futures trading, staking rewards, and NFT marketplace access. The platform is designed to serve both retail and institutional clients, offering advanced trading features, competitive fees, and a user-friendly interface for beginners.
Kraken receives overwhelmingly negative feedback from its users, with many expressing frustration over locked accounts and unresponsive customer support. Reviewers frequently report having their funds frozen without clear explanations, leading to significant financial distress.
One user mentions an $8,000 portfolio locked due to trivial matters, while another details a $6,800 freeze despite multiple verifications. The automated support system is criticized for being unhelpful, often resulting in long wait times for generic responses. Additionally, there are claims of unauthorized transactions and a lack of accountability from the company. Despite a few users noting they had no issues in the past, the overall sentiment is dominated by dissatisfaction and distrust. Kraken's reputation suffers significantly due to these recurring complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Trustpilot rates this company 1.5, CrowdTrust 1.0. Trustpilot carries the most weight (98% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 90 | 98% |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Dec 25 | 1.6 | 72 |
| Jan 26 | 1.0 | 20 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 92 most recent reviews.
“My funds have been held for an extended period of time, and customer support has been extremely slow and unhelpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Crypto Exchanges.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 92 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | 20 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 25 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | — | 6 |
Bottom line: Kraken is #4 of 4 on overall rating in this group. On service, Kolo scores higher (4.3 vs 1.2).
62 reviews of Kraken. Filter by what matters to you.
Kraken froze $6,800. No real explanation. I did everything they asked. Dec 18: Written statement. Still frozen. Dec 22: Liveness check. Still frozen. Dec 29: Zoom call. Their agent disconnected. Bef... See more
10 months ago
Start with an offer of 100€ if you deposit 200€. In 2 days the same offer, passed from 100€ confirmed to 0... and with other challanges to win something like trading till 10000€...
11 months ago
Ik heb Solana gestort op mijn wallet, vervolgens verkocht en naar euro omgezet, vervolgens laten uitbetalen naar mijn ING rekening er stond dat het instant was, we zijn nog al 10 uur verder geen antwo... See more
Quick answers to the questions people ask most.
Yes, Kraken is a legitimate company with numerous verified reviews from customers. It has a strong overall rating, and many users praise its transparency, security, and user-friendly platform.
No, Kraken is not a scam. The platform has received verified reviews that highlight its security features and excellent customer support, although some users have experienced account freezes.
Kraken offers a wide range of cryptocurrency trading services, including buying, selling, and exchanging various cryptocurrencies. Users appreciate its seamless transactions and user-friendly interface.
Kraken accepts various payment methods, including bank transfers and credit cards, allowing users to fund their accounts easily. However, some customers have noted occasional delays in transactions.
Kraken provides customer support through their online help center and live chat options. Users have generally reported positive experiences with the support team, although response times may vary.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 1.0 | 2 | 2% | — | ● Not enough data |
Kraken froze $6,800. No real explanation. I did everything they asked. Dec 18: Written statement. Still frozen. Dec 22: Liveness check. Still frozen. Dec 29: Zoom call. Their agent disconnected. Before the Zoom call, Kraken emailed me saying "you will NOT be required to share your screen in any way." Screenshot attached. On the call, their agent had no camera on. Connection kept cutting out. Then they demanded I log into my account. I did it anyway. Showed my face, my ID, logged in. Then their agent just ended the call. Not me. They hung up. Now they want another Zoom call to start over. Four verifications in eleven days. Their agent failed, not me. Their email contradicts what they actually required. I sent a Chapter 93A demand letter. Filed complaints with MA Attorney General and CFPB. Check my screenshots. Their own email proves they lied about call requirements. Ticket #19784597 Screenshot everything with Kraken. They'll say one thing in writing and do another.
Fees are too high.
Start with an offer of 100€ if you deposit 200€. In 2 days the same offer, passed from 100€ confirmed to 0... and with other challanges to win something like trading till 10000€...
Ik heb Solana gestort op mijn wallet, vervolgens verkocht en naar euro omgezet, vervolgens laten uitbetalen naar mijn ING rekening er stond dat het instant was, we zijn nog al 10 uur verder geen antwoord op live chat, ik word maar niet geholpen de afschijving naar mijn bank staat op pending..
The customer service is well below the necessary standards to directly assist the customer base. The over reliance of AI and lack of direct contact hinders necessary timing in circumstances that require action. Though, the use of automated assistance may help the company's personnel cost base it will bleed customer base in the long run!
Money issues not being able to withdraw and this 72 hour hold is killing me
I have literally abandoned my account. Can't withdraw any money or crypto ( only£19 thankfully), can't resolve any validation issues because all responses are automated. ALWAYS withdraw your crypto to a cold wallet(s) for these reasons, or risk losing the lot to fraudsters like Kraken. These TWONKs send emails requesting people to reply, but the email is sent from a no reply email address. The level of incompetence is staggering and this is by far the worst customer service I have EVER experienced! I would STAY WELL CLEAR!
Customer service and solving problematic issues dont work. I'm not happy with this plus ect.
I cant trans usdt to gbp. It returns a error. I dont konw how to solve it.but I have not received any response on how to solve this problem. I want to resume my trans. I cant trans usdt to gbp. It returns a error. I dont konw how to solve it. ticket linke:#9764811
Still trying to navigate aroud, learning how to place a trade, and trying to find account total balance.
J'ai ramener plusieurs filleuls qui ont dépenser énormément d'argent et nos primes de parrainage n'ont jamais étais versée. Fuyez car ils trouveront toujours un moyens de lamenter votre sort.
Transaction fees are high. I have requested the Visa card (the physical one) on Krak - I didn't receive it after almost a month.
Hi, it would be a great app if there were USDC tradable pairs for all the altcoins. It is super important!! Like it is on Binance, and as I don't trust Binance anymore I am really annoyed in Kraken that I have to pass by USD or EUR everytime I want to trade a coin! If you had USDC pairs for all or most of the altcoins I would say you are the best CEX it exists!
They charge a large flat fee to purchase AND mark up the cost per coin/crypto significantly. Doesn’t feel like a good business transaction, considering I’m taking all the risk.
Be very careful - at the slightest fraudulent activity on your account, from external sources and scammers, Kraken will throw you to the wolves, block you out, give you zero investigative support and force you to close your account without providing any answers in order to prevent themselves from liability or their responsibility to you as their customer. Kraken are a disgrace to genuine crypto traders. #shameonyoukraken #reuters #forbes #Kraken
It's just a joke. They don't have option for Russian nationality. It's discrimination
I really need a silver back coin to trade, similar to PAXG which is available to trade on your platform. Several such coin exist and are reputable, including: tSILVER (TXAG) by Aurus Kinesis Silver (KAG) If you provide PAXG trading, it is only logical to provide one of these as well.
Mobile app lacks plenty of functionality (or it is hidden) for real trading. Might be good for investment type crypto purchasing.
keeps sending me promotional emails without my permission.
i like sell in my custom price you sell another price
Kraken is one of the world's longest-standing and most trusted digital asset platforms. Founded in 2011, Kraken was one of the first cryptocurrency exchanges to offer spot trading with margin, parachain auctions, staking, regulated derivatives, and index services. The platform enables trading of over 200 digital assets across six national currencies and serves more than 10 million traders globally with around-the-clock support. Kraken is known for its robust security measures, having never been hacked, and its commitment to regulatory compliance. Kraken offers a comprehensive suite of services including cryptocurrency spot trading, futures trading, staking rewards, and NFT marketplace access. The platform is designed to serve both retail and institutional clients, offering advanced trading features, competitive fees, and a user-friendly interface for beginners.
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