HARRY

Jul 30, 2024

AVOID AT ALL COSTS

This is very unusual to be having to leave a review as a garage. We had taken some repair work on for customer who had come through via FMG. Initially it was a great start, all paperwork approved then repair work was authorised via the engineers at FMG. All done and dusted client was happy we returned their vehicle back as good as new. The nightmare started when payment time come along. FMG had authorised the full work prior to repair work starting and ordering parts, once everything had been done and agreed they started telling us our invoice has not been cleared due to a quick audit, we said that's fine, hoping this should be sorted pretty quick. Our team Called a few times to chase up what is going on and we was told exactly, ''STOP RINGING US, WE WILL GET SOMEONE TO CALL YOU BACK''. We waiting patiently no call back in a week, we then contacted again as we have completed work out of our pocket once FMG agreed and now they refusing to pay the agreed amount. We was then welcomed again by a member of staff in invoice admin team named Rosie, who was rude to the bone, said stop calling me I've not putting a manager on the phone, now I'm hanging up. We was shocked at the manner we was spoken too. Refused to put a manager on the phone refused to get someone to call us back. It was a total nightmare. The tasty bits which I have evidence to provide, they committed fraud by making an engineers report saying they had physically been out and inspected the vehicle right down to the tread on the tyres, which was amazing they had the complete wrong side in the inspection report. Now at no point has anyone been out to inspect the vehicle had they done so they may have had the right side of damage in their report. We was offered by them half the amount on the invoice, which was absurd, knowing full well that we had already carried out the work at our own expense. After many attempts of contact and getting in direct contact with the insurer who instructed them for repairs they have issued funds 2 months later with no further contact to us directly through the insurer as we advised legal action will be taken, We logged complaints with no response to date, i would advise nobody to use them, they do act on behalf of Tesco bank insurance but they are helpful, just a disappointment in the people who deal with their outer workload are unpleasant and have no respect whatsoever. Legal proceedings are still going ahead as this has been consistent chasing via phone calls, emails hours on end just simply asking to be paid the money what was already agreed. I urge everyone to stay away, there are so many professional base company's out there ensuring your experience is the best.