P&O Cruises
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Horrendous time amending a cruise
Horrendous time amending a cruise. Contacted P&O to add another child on, which at the time of booking we were told this wasn’t a problem as we were planning on having more children but just that the baby would need to be over 6 months. Added another child, got told it would be another £480 because the cabin we chose was only for 3 people due to health and safety. No other cabins available for our requirement so asked to change to a different cruise we’re going to carribean and wanted to change to the med. Got told we couldn’t do that it had to be a like for like cruise and of the same value. We were happy to upgrade to a suite around the Med but got told we had to do a carribean cruise. P&O do not have a clear policy, we’ve been told multiple different things, and basically they want us to spend more and more and get very little back! Needless to say the cruise is being cancelled, P&O have lost out on £5k (which won’t be much to them) but really dissappointed with their customer service! Hello Marella!!!