P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
P&O Cruises receives overwhelmingly positive feedback from its customers, with many praising the exceptional service and beautiful ships. Reviewers frequently highlight the attentive and friendly staff, noting their professionalism and genuine smiles, which enhance the overall cruise experience.
The entertainment and dining options are also commended, with several guests describing their trips as "amazing" and "fabulous." However, some customers express dissatisfaction with the customer service, citing issues such as poor responses to complaints and noise disturbances in cabins. Despite these criticisms, the majority of reviews reflect a strong appreciation for the value and quality of the cruises offered. Overall, P&O Cruises is viewed positively, with many eager to book their next adventure.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,148 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.6 | 297 |
| Jun 25 | 4.6 | 416 |
| Jul 25 | 4.5 | 419 |
| Aug 25 | 4.1 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The crew were all polite and friendly”
“We wrote to customer services who took weeks to respond who have offered the same and have said that they feel this i...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.1 out of 5 (good) | 3.9 out of 5 (good) | — | 1,148 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: P&O Cruises is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.9).
500 reviews of P&O Cruises. Filter by what matters to you.
Over a year ago
Rule Britannia and its amazing destinations, just come back from a 14 night cruise and just wow, amazing ship with great entertainment and the destinations we visited were such great choices
Over a year ago
Just returned from 14 nights in the Mediterranean on Britannia. The whole cruise was amazing from start to finish. The entertainment, restaurants, speciality restaurants, cabin staff, crew, were all b... See more
Quick answers to the questions people ask most.
P&O Cruises offers a variety of itineraries including Mediterranean, Caribbean, and Northern Europe. For detailed information on specific routes and destinations, please visit the website.
You can reach P&O Cruises' customer service through their website or by calling their support line. They are available to assist with any inquiries or concerns regarding your booking.
P&O Cruises features both family-friendly ships and adults-only options. Specific age restrictions may apply, so it's best to check the details on the website or contact customer service.
If you experience any issues while on board, it is advised to speak directly with the ship's staff or guest services, who are there to help. For post-cruise concerns, you can reach out to customer service via their website.
Pricing for P&O Cruises varies based on the itinerary, time of year, and type of accommodation. For the most accurate pricing information, please visit their website or contact customer service.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Following my previous review, I have received an unacceptable reply from ABTA. I am under the impression that P&O are literally unable to read, your reply states that you satisfactorily settled my complaint in April, yes, you settles that complaint, my complaint with ABTA was for the second complaint where P&O had oversold the cruise and were unable to fulfil my contracted booking of a suite of grade B6 or higher, you contacted me 72 hours before departure to advise YOU had oversold, so the ship could sail full, I had 2 options accept a downgrade or cancel!!! As my luggage had been collected and was already in Southampton, i was forced to accept the DOWNGRADE, but I confirmed at the time I was NOT happy, I confirmed AFTER I was NOT happy and im telling you now I am NOT happy, YOU were in BREACH OF CONTRACT.....
Rule Britannia and its amazing destinations, just come back from a 14 night cruise and just wow, amazing ship with great entertainment and the destinations we visited were such great choices
This was an amazing family holiday with spectacular service and entertainment. This was our fourth P&O cruise and they just keep getting better. The ship was beautiful and spotless. The entertainment option and standard was out of this world. We truely love our holidays with P&O and would recommend every time
Just returned from 14 nights in the Mediterranean on Britannia. The whole cruise was amazing from start to finish. The entertainment, restaurants, speciality restaurants, cabin staff, crew, were all brilliant in what they did. Special mention to the entertainment guys in the Headliners show. Their work ethic was incredible, such energy! We’re off again soon to the Canaries with P&O and we can’t wait 😀
The beds were comfortable. The crew were all polite and friendly. I enjoy the formal Black Tie Nights. Unfortunately for myself and my husband we often felt all dressed up with nowhere to go! We loved the Globe on Arcadia and the Silent Discos, The Pinnacle Quiz and other quizzes as well as the Pulse when they played our sort of music ie 50's, 60's and 70's. Sadly on Black Tie nights the Globe was taken over for ballroom dancing and there was no where else to go to dance. We also enjoyed joining the choir, although not great singers it was fun.
In this day and age where prices have escalated everywhere. If you still wish to and can afford to go on holiday you cannot get any better value for money
Just returned from a cruise onboard Arcadia, fabulous itinerary, great ship (looks really nice after her recent refit) extremely friendly professional crew. All public areas have new carpets, furniture has been reupholstered, looks great. Our deluxe balcony cabin was lovely, new carpets, soft furnishings and curtains. New menus were much more interesting
Booked our 6th cruise for May 2025 and took my mother who has dementia. Cabins were next to each other. The creaking noise in our cabin was unbearable and we couldn’t sleep so we spoke with staff on board who couldn’t move us as the ship was full as we would have needed 2 cabins. We video recorded the noise. We were offered £200 compensation between us for a whole week of not sleeping which we declined. We wrote to customer services who took weeks to respond who have offered the same and have said that they feel this is adequate which equates to approximately £14.30 a night for no sleep. We were told if we are not happy to contact ABTA which we will most definitely be doing. The cruise was great but customer service and complaints are appalling. We felt that once they had our money it was basically put up and shut up and don’t expect anything more that £14.30 for your inconvenience. Very disappointed customers who won’t book again unfortunately!!!
A fabulous experience all round, will be booking our next trip soon.
Wie kann es sein dass die Verladung von Lkws so schleppend läuft und die mitarbeiter seit 15 uhr in dem kontainer sitzen kaffee trinken und Eis essen und dann pünktlich um 16 uhr zur Pause gehen und erst nach 1,5 Stunden wieder zurück sind kann es nicht möglich sein die Mannschaft in zwei Gruppen einzuteilen so das die Verladung weiter gehen kann aber wir sind ja nur Lkw Fahrer und keine Touristen
The most attentive, friendly and polite crew you could meet. Every single member of staff greeted us with genuine smiles and absolute professionalism making us feel very welcome.
Great holiday on Britannia sailing the Mediterranean for two weeks, fantastic service and crew, great port visits, highly enjoyable and highly recommended to others.
We like adult only Arcadia and Aurora.
Britannia is the perfect choice for a holiday of a lifetime simply the best
Just finished a 19 night cruise on Arcadia everything about the holiday was excellent. Beautiful food and top class entertainment. Didn’t want to come home.
We appreciate P&O! Azura was just lovely for us. Fabulous eastern med itinerary. Shout out to the H2O gang. So fabulous with our daughter who has additional needs. They allow us respite. Shall certainly miss this when our daughter turns 18 next year. Bar waiter, Shalaz, was incredible too.
Returning to Azura for a trip around d the Eastern Mediterranean was amazing. Great ship, great crew, great experience. Loved every minute of our week away. Didn’t want to get off of the ship at the end.
Cruise to Norway, Denmark and the Baltic on Aurora. Loved it! Aurora recently refurbished and is one of the smaller ships in P&O’s fleet, but plenty to do and a great experience. Excursions great and well organised and good choices of ports/trips. Headliners Theatre company were fantastic!
Norway, Denmark, Poland and Germany were all great destinations and the weather was excellent. The Aurora was a very comfortable ship. Only minor niggles for me being - Buffet area could become very crowded, Far too much spicy Indian food for my liking, Constant smell of wet paint as they seemed to be painting somewhere on the ship every day and The jazz band in the crows nest bar was FAR TOO LOUD for comfort. Everything else was first class.
I arrive 75 minutes before the departure time and it took 60 minutes to get checked-in. My check in lane at Calais was BY FAR the slowest check-in lane. I was offered the following sailing. It took me 15 mins to clear French and UK customs The text that P&O sent me indicating slow customs was too late to affect my arrival time as I was en route to Calais. Other carriers had no check-in queues. So I will use one of them on my next trip to avoid all the stress next time.
P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
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