PLAY airlines
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It started out great but ended in disaster!
The first part of the travels with Play went well. The pricing was good and our departing flights were on time. The return was a disaster. We were stuck on runway for 3 hours due to mechanical issues. Things happen but when we missed our connection in Iceland we were told we could either get next day flight and pay for a hotel and meals and submit receipts for possible reimbursement or request a refund and have to buy new travel home. We took the flight obviously...BUT!!! They said limit for being reimbursed was 150 euros for hotel and 15 euro per person for 3 meals. The hotel was 170 euros and the cheapest thing on the menu was 23 euros! Not to mention people online say theyve been waiting 2 months for hotel reimbursements! We had paid for priority boarding and bigger seats up front...we were told by flight attendant that would be honored on next flight...it was NOT. We sat in the last rows of the plane in middle seats. They did say they'd refund us for that expense but 6 hours in those tiny cramped seats SUCKED. The entire return home was horrible and up to that point we were already planning to fly on play again. Not now. We'll see how they do with keeping promises.