Fantastic company and good price.
Fantastic company and good price.

PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
PLAY Airlines receives a mixed response from customers, reflecting both commendable aspects and significant areas for improvement. Many reviewers appreciate the low-cost fares and efficient flights, noting the modern and clean aircraft, as well as friendly flight attendants.
Positive experiences highlight the airline's punctuality and decent service, with some travelers expressing satisfaction with their overall journeys. However, critical feedback frequently points to poor customer service, particularly regarding refund processes and the lack of complimentary amenities, such as water on flights. Complaints about delays and cancellations, along with the difficulty in reaching customer support, further detract from the experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.4 | 48 |
| Dec 24 | 3.6 | 133 |
| Jan 25 | 3.5 | 146 |
| Feb 25 | 4.0 | 121 |
| Mar 25 | 3.9 | 126 |
| Apr 25 | 3.7 | 145 |
| May 25 | 3.8 | 120 |
| Jun 25 | 3.4 | 73 |
| Jul 25 | 3.4 | 88 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic company and good price”
“Lavprisselskab”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 67 out of 100 | 3.6 out of 5 (good) | 3.8 out of 5 (good) | 3.1 out of 5 (fair) | +1% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: PLAY airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.1).
500 reviews of PLAY airlines. Filter by what matters to you.
Over a year ago
Fantastic company and good price.
Over a year ago
Met Play gevlogen naar Hamilton (Toronto). Prima vlucht. Terugvlucht was geannuleerd. Konden gratis omgeboekt worden naar een vlucht 2 dagen later. Kosten voor hotel/eten enz. konden we later declarer... See more
Over a year ago
Very decent Flight company for a low cost one. Always nice flight attendants and not much of delays and last minute changes as you often find in other low cost companies!
Over a year ago
Play is fine BUT: the ‘low-cost’ publicity is annoying because it isn’t really that low cost, Also, in that venue it is almost inhumane that you don’t even offer water to passengers.
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Fantastic company and good price.
Met Play gevlogen naar Hamilton (Toronto). Prima vlucht. Terugvlucht was geannuleerd. Konden gratis omgeboekt worden naar een vlucht 2 dagen later. Kosten voor hotel/eten enz. konden we later declareren. De terugvlucht was op 2 februari. We zouden binnen 6 tot 8 weken terugbetaald worden. Na 10 weken een reactie gekregen dat we de bonnen moeten toevoegen en dat ze dan met een uitslag zouden komen. Dit terwijl de bonnen ook al in de eerdere aanvraag zaten. Vervolgens in de 12e week een mail ontvangen dat we recht hebben op een bedrag en dat het binnen 2 à 3 weken terug zouden krijgen. Daarna meerdere mails gestuurd maar niks vernomen. Inmiddels zitten we in week 25 en heb ik nog niks ontvangen. Lekkere maatschappij, op het randje van Faillisement denk ik.
Very decent Flight company for a low cost one. Always nice flight attendants and not much of delays and last minute changes as you often find in other low cost companies!
Play is fine BUT: the ‘low-cost’ publicity is annoying because it isn’t really that low cost, Also, in that venue it is almost inhumane that you don’t even offer water to passengers.
Lavprisselskab. Dårlig kundeservice! Venter stadig - efter snart et halvt år- på tilbagebetaling af hotel og mad udgifter i forbindelse med forsinket fly. Man kan ikke ringe til dem og de trækker det ud. Afviste kompensation for forsinket fly- det kostede en mistet arbejdsdag.
I paid for the the seats to sit together. At airport I was told that the plane changed, they assigned different seats (28A and 28F, not together) and we will get a refund. Now I wrote to your facebook support, and your employee refuses to provide a refund, because we received seats from the "same category". But we received RANDOM seats and didn't seat together. What for I paid for, if random seats in that category are free? I want to get a refund. Flight: Vilnius International Airport (VNO) to Keflavik (KEF) on 20-07-2025 Flight nr: | OG595, Booking ref: M3SI3S
I recently flew with PLAY Airlines and overall had a decent experience. The standout positives were definitely the aircraft—they're clean, modern, and look almost brand new, which adds a lot of comfort and confidence to the flight. On the downside, the pricing felt a bit steep for a low-cost carrier. While the airline positions itself as a budget option, the total cost didn’t feel as competitive as expected once everything was added up. One major area that needs improvement is their website. The user interface is clunky, outdated, and not intuitive at all. Booking or managing a flight can get frustrating, and I hope they seriously consider redesigning it. In short: cool airline, clean new planes, but they really need to work on pricing and website usability.
I flew from Tenerife south directly to Reykjavik and return the same. The flight took much less time than planned initially and it was a very nice flight, quiet and safe. The aircraft was comfortable and the crew were helpful and nice. Really convenient flight fare.
Cheap, efficient and no frills airline gets you to your destination fast and with great fares
Everything was wrong! Would recommend to everyone to stay away from this company
We knew its a lowcost but this goes beyond. The staff is terrible, its absolutely clear they are reluctant to work. The canarian woman in Tenerife South was nice and helpful but the staff in planes and specially in Reykiavik was the worst I have found anywhere. We spent 30 minutes to checkin our backpacks because the self checkin was not working properly and those women didnt want to help AT ALL. 25 MINUTES going back and forth from the Play counter to the odd-size counter, because the tags were not activated but those women (4 of them, and they were doing NOTHING) didnt want to do their job. Will not fly again with Play. I dont give zero stars because its not possible.
mostly satisfied, but the price of carryone bag if you have to pay at the airport is absolutely crazy. it increased the whole price of my travel of 6 persons by 23% to pay almost 100 thousand is kr. for three carry on bags under 10 kg each is absolutely crazy
Play: PLEASE LEAVE THE US MARKET. You need to be ashamed to charge for WATER on multi hour flights. A safety and health abusive practice. You sent me a link to check in that DID NOT WORKED and then CHARGED ME 30 Euros. I spent an hour at airport check in and had to PROVED to an airport official that YOUR CHECK IN LINK DID NOT WORKED. You had us waiting at a Gate with ZERO CHAIRS, which I did not care but elderly and Moms with younger children did. Then, You had us at the Bridge standing waiting for 26 more minutes. You are the most abusive airline I had ever traveled with. You can offer free flights and would NOT EVER flight with you again.
I m happy overall ❤️ The crew is great and there on time. I will miss the USA flights though
Just returned from Faro in Portugal, flying out of Keflavik with a family of 4. Excellent, reliable service, great on-time performance both leaving and returning. Friendly staff, clean aircraft. Decent in-flight menu for purchase.
Always on time and always ready to help. Staff is just excellent and helpful. I travel with a walker and I always get it by the door. And the destinations are great.
Our family experience flying Play was excellent. They are the best of the low cost airlines and on par with the full priced giants. In addition to great value we especially appreciated the fully staffed Cabin crew who were customer service oriented.
Play is a fun no-nonsense airline. Plenty of leg room, excellent flight staff, and beyond on time service! Both flights landed well ahead of schedule. Love Play Airlines!
Good price compared to other options to go to Iceland. However the flight time from BCN is not ideal landing at 1:30am. Moreover the flight was delayed by 2 hours, eventually landing at 3:30am. Other than this it’s a fairly standard low cost airline with everything that comes with it.
PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
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