FMG Repair Services
Read all reviews for FMG Repair Services →
Unimpressed
I honestly have not been impressed at all with FMG. Firstly my car was collected and driven to the repair shop in Leicester; however my car did not get driven straight there and a stop was made in a residential area which I was less than pleased with. The courtesy car I was given was absolutely terrible and yes, I am grateful to have been given a vehicle for the duration but it was an awful MG. I thought I’d only need to drive it for about a week. It was 3 and a half weeks. The driver himself said it was the second worst car in their fleet. A Vauxhall corsa being the first. They book you in for your repair as soon as the parts are on site but they don’t actually schedule the work for when it arrives. Your car simply sits there until they have time to get to it which seems like poor strategic planning. So my car sat there for a while before any work began. My car was consistently left unlocked over night and there were a few instances where the windows were left open. I called for an update and granted the customer service team are quick to answer the phone and often really polite and friendly. On one ocassion I spoke to a gentleman for an update and asked that my car be locked when onsite and no work is being carried out. His response was ‘don’t worry it’s in a locked compound overnight’. I said I appreciate that but I’d rather be safe than sorry. He repeated ‘it’s in a locked compound and we need to be able to move all the cars quickly so we leave them open’ and refused to listen to my request to lock it. They also leave the keys in the cars overnight as I locked my car from my phone and then got a call in the morning to say the keys were locked in the car and could I unlock it. If anyone does ever manage to break in to the compound (and you never know) then they have a lot of unlocked vehicles with their keys in to choose from. My car was eventually finished and returned to me two and a half weeks later. On inspection, the two front alloys had been damaged so I refused to take the car back and told them to rectify the situation. A week later and my car has been returned to me. The driver seemed less than impressed that he had only been left 40 miles of fuel - why should I fill it up for them when I’ve been stuck driving that piece of junk for three and a half weeks? He asked me where the nearest petrol station was. I said Morrisons. He said it has to be Esso. I drive an electric car so I had no idea. He gave me a filthy look which I wasn’t best pleased with. It was just rude. I signed the paperwork and will never allow my insurance company to do the repairs using FMG.