Chair Airlines
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A shame for Swiss aviation
I'm a Swiss frequent traveller first time booking a chair ticket for flight GM444 28.08.2024, departure 06:30 am. It's 19:13 pm right now and the airline has not only failed to inform the 180 people booked on this flight, about what's happening, they also left us at an un staffed gate, not picking up our calls to "AAS" from the information desk, no Chair staff could be found by a "Swiss" airlines staff who was trying to help either. From 12am till 5pm we were chasing them, eventually we had to get the police involved to receive a 30.- food voucher after waiting for almost 12 hours. Some had found staff around lunch time that handed out a couple of dozen 15.- food vouchers, yet most of us missed that because they made no announcements on any channel (speakers at gate, Email..) in order to inform us about the handout. When asked for information about the flights actual departure, different information was given, promises made, and all of them were invalid so far. All in all, terrible service from A-Z. Done almost everything wrong one can.