SunExpress Airlines
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Despite available adjacent seats
Despite available adjacent seats, the seat assignment for the three tickets we purchased — including one for our 4-year-old child — was not made side by side. This is a standard practice among all airlines (even third-tier budget carriers), yet SunExpress seems more focused on charging a few extra euros for seat selection than prioritizing family seating. Regardless of the extra fee I paid for seat selection, I still had to spend over an hour of my working day trying to resolve the issue with customer service just to have the boarding passes issued — mainly due to their poorly functioning mobile app and website, which kept giving errors.