Etsy
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SPECIFICALLY for “FRAMEMOMENT”
SPECIFICALLY for “FRAMEMOMENT” Etsy shop: FrameMoment ———— I ordered a personalized announcement on May 28. The final proof was approved by May 29. The seller stated it would arrive by June 12. By June 8, the tracking still said “Label Created,” and the package didn’t actually arrive until June 17. Because it arrived late, I had to re-ship it to my family overseas at my own expense since they had already left the country. They received it yesterday, June 29, and today, June 30, we discovered that the engraving was wrong. It said “Baby Smith,” which was not the name I submitted. This was supposed to be a special moment. Instead, it became stressful, disappointing, and costly. The delay and error completely ruined the experience. I reached out multiple times and had to open a case with Etsy just to get a response. I would not recommend this seller for anything time-sensitive or sentimental. Accuracy, accountability, and respectful communication were missing throughout the entire process.