customer

Jun 1, 2023

Tried to get me to pay more

I booked and paid for a water damage diagnostic for my sons phone. On arrival at the Blanchardstown store the engineer informed me (without checking the device) that I'd need a new screen and a new charging port totalling some €255. I queried how he could possibly know this before inspecting the device and then he backtracked and said that his experience told him it was likely to need these parts but that he'd check. I confirmed that he would clean, fully dry and inspect the device as I had paid for, he confirmed that he would. Later that same day (6 hours after dropping the phome in) I received a call to say surprise surprise that a new screen and charging port was needed. Your website states that at least 48 hours is required to fully dry out the phone so this could not have happened. I understand that water compromised devices may not be saved by cleaning or may need additional parts but this seemed to be decided before diagnosis and as I say could not have been after fully cleaning and drying out. To be honest based on the experience I do not trust the diagnosis and feel I wasted the money paid for cleaning and diagnosis. Very poor experience