freenet MOBILE
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One star
One star — and only because I can’t give zero. Freenet charged me almost €60 in roaming fees before even warning me, which directly goes against EU roaming rules requiring a warning before you hit the limit. By the time I got their SMS, the money was already gone. When I tried to resolve it, customer service was terrible: hard to reach, the representative cut me off repeatedly, and showed no willingness to help or take responsibility. This isn’t just bad service — it feels like a system designed to trap customers into paying extra. I expect a provider to follow the law and respect their customers, not exploit them. I will never do business with them again