Salman

Jun 30, 2025

Rubbish customer service and fake advertisement

The car that I booked and the one I was given were completely different. I booked an automatic hybrid car. But I was given a small manual petrol car which has been very disturbing for me. As I was in Italy to do a roadtrip and the reason I booked hybrid car was to save fuel and comfort. U-Save has spolied my holidays as I did not have any other choice at the last moment to find another rental car and they said they also do not have any automatic car let alone hybrid. So the service is not great and it is worth to spend a bit more money somewhere else so you can rest assured that you will get what you are paying for. The solution that is offered to me after all the trouble I had to face for 8 days was a refund of €30. They just did not care how they have spoiled someone’s holiday and also the amount of fuel that I had to pay for that small AygoX car. U-Save is just not reliable or trustworthy. And on top of all this, the customer service at the desk of pick-up did not provide clear instruction of where the pick up is at first. After waiting for 30 minutes, they sent a video of where to go. The staff did not have good english speaking or listening skills. I had to go through a lot of issues with U-Save and would definitely not recommend to anyone.