U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
U-Save Car & Truck Rental receives overwhelmingly negative feedback from customers, with many expressing frustration over hidden fees and poor service. Reviewers frequently mention being charged for minor damages that were not visible at the time of rental, leading to accusations of unfair practices.
Additionally, customers report long wait times for vehicle pickup and issues with the return of deposits, often feeling misled by the company’s policies. However, there are some positive remarks about the quality of the vehicles and instances of excellent customer service, particularly highlighting helpful staff and smooth check-in processes. Despite these few commendations, the majority sentiment leans heavily towards dissatisfaction, making it difficult for potential renters to recommend U-Save. Overall, the sentiment is predominantly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 793 | 100% | +1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 20 |
| Sep 24 | 2.3 | 13 |
| Oct 24 | 1.4 | 11 |
| Nov 24 | 1.0 | 6 |
| Dec 24 | 1.6 | 10 |
| Jan 25 | 1.9 | 13 |
| Feb 25 | 2.0 | 13 |
| Mar 25 | 1.8 | 13 |
| Apr 25 | 1.4 | 24 |
| May 25 | 1.6 | 21 |
| Jun 25 | 3.1 | 40 |
| Jul 25 | 3.3 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great quality autos and very helpful staff, easy check-in and checkout”
“This place is really bad”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Value | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.8 out of 5 (poor) | 1.2 out of 5 (poor) | +43% | 793 |
| 3.4 out of 5 (fair) | 100 out of 100 | 2.4 out of 5 (poor) | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: U-Save Car & Truck Rental is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 1.3).
500 reviews of U-Save Car & Truck Rental. Filter by what matters to you.
Over a year ago
This place is really bad! Do not rent from here! They charge you for everything even if you did not do the task and this place is no no no good!Please do not rent from here they have short staff and... See more
Over a year ago
As a lot of other people have said they seem to charge for tiny damages of stone chips and dents under 25mm that you won’t pick up when you walk around the car initially but they know they are their e... See more
Over a year ago
Great quality autos and very helpful staff, easy check-in and checkout
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This place is really bad! Do not rent from here! They charge you for everything even if you did not do the task and this place is no no no good!Please do not rent from here they have short staff and it is a one man show! You have to wait a long time for shuttles and to get print out! I waited almost 30’mins to get print out! And also they did not give me rides to airport she told us to walked to airport the persons was really rude
As a lot of other people have said they seem to charge for tiny damages of stone chips and dents under 25mm that you won’t pick up when you walk around the car initially but they know they are their even probably made by the staff themselves to later charge you for.. Check the roof they will make a small indent in it then charge €300 euros of damages.
Do not recommend! I make many rentals during the year and for the first time I met that they charge you 100 eur per visited country out of the Austria. When you count all the fees they charge you, it is cheaper to use normal rental companies. They can be called not U-Save, but U-Spend!
Great quality autos and very helpful staff, easy check-in and checkout
tardamos una hora en coger el coche y solo una persona delante una pareja, coche te hacen firmar los papeles sin poder leerlos en un movil, y ser ver coche como esta ni ver deposito firmas esta lleno luego ves esta a medio deposito la gasolina al poco de salir, haces foto y llamas para reclamarlo que solo hay medio deposito. AL devolverlo devuelves el deposito a 3/4 mas gasolina te lo dieron y revisan coche despues de esperar mas de una hora a 37 grados dicen todo ok y la gasolina enseñas la foto con la fecha y hora recogida y te da ok de nuevo firmas sin ver nada y a la semana te ves te han cargado en la visa 60.20 euros sin motivo ni posiblilidad de reclamar el coche segun cogimos tenia una luz de alerta de averia, no tenia ni radio. por los que he leido despues esto de la gasolina es una constumbre hacen a todo el mundo. los que estaban delante por una rayita decian habian hecho en retrovisor apesar tener seguro les cargaron en la visa 500 euros. pero claro saben llevas prisa y pierdes el avion ..... ESTAFADORES
Polecam wypożyczalnię U-save miła,szybka i solidna obsługa klienta.Wszystko co jest uzgodnione przy odbiorze auta jest realne bez żadnych zmian przy zwrocie.Adam
Hemos tenido muy mala experiencia con esta empresa. No nos devuelve el dinero retenido (350 dinares jordanos) desde Abril por alquilar un coche en Amman, Jordania y cuando nos comunicamos con ellos nos dan muchas largas. Son muy poco profesionales
Mogelpackung und Servicewüste! Wir hatten für eine Autowäsche 14 € zusätzlich zu zahlen. Das Auto war nicht vollgetankt, wir sollen bei Rückgabe bis zu diesem Füllstand tanken. Das ist uns nicht gelungen, wir hatten Mehrkosten von ca. 15 €. Trotz Versicherung bei Check24 sollte Vers. für 57 €/Tag wegen evtl. Abwicklungsproblemen getätigt werden. Es gibt U-Save und AurumCars Bewertungen im Internet (Liste erweiterbar!) Auto wurde nicht vorgefahren bzw. weggebracht. Der Kunde musste das tun.
DON'T RENT from them! Green Motion(u-save) turned out to be a disaster. Despite the low rental price, they make up "damages" by recording microscopic imperfections at checkout and pinning them on you! (They were there at check-in, but you didn't notice it because they were literally microscopic) (The rental was $288, they sent me an additional bill for $674!)
Excellent ! The staff was friendly, professional, and efficient. The car was clean abd well-maintained. The whole process—from booking to return—was smooth.
Abbiamo noleggiato un'auto presso questo ufficio e ci siamo trovati benissimo. Gabriele è stato di una gentilezza, chiarezza e disponibilità uniche. Ci riaffideremo senza dubbio a lui per i prossimi noleggi a Lecce. Grazie! Simone, Maria Elena e Giulio
Service impeccable et professionnels, je recommande sans hésitation ! Merci pour les tout les conseils concernant l'Albanie🙏🏼 Belle expérience 😁
Good price, good customer service, new car
My total experience is been completely unprofessional and unexceptable. I keep getting the run around about my deposit. First I was told 3-5 business days. Then it was 7- 10 business days. Now I'm being told 14 business days. My whole experience from the time I picked the car up to dropping it off customer service was unprofessional. The car on the other hand was great. But I have yet to receive my refund for my deposit.
When we arrived at the airport we found the customer service desk easily, the lady was very welcoming and there wasn’t a queue. The car was in excellent clean condition and almost new.
personale molto professionale ,velocita nella consegna dell'auto.
Fast and very good service
During my flight, I lost my physical bank card. Even though I had it on my phone and could verify it in my banking app, they still refused to let me pick up the car this way. The colleague at the counter was incredibly cynical and ill-intentioned. I lost the entire amount I had prepaid for the rental, and support hasn’t responded to anything. At the counter of another company right across, I was able to rent a car without any problem, even under the same circumstances. I will never go near this company again.
Do you even read these reviews before putting a reply in, I advised you I did have a credit card that I place on the counter in the Usave office for the girl behind the counter to lose the said card. Do you think people want all this hassle, just take a look at how dissatisfied all the clients using Usave are, this speaks volumes, you need to heed what people are saying and rectify this bad customer service, you do not seem able to come back with an answer just excuses. Take stock of what the people using your firm are saying you have a terrible score on Trustpilot, so you need to improve or you will go out of business. I have put up these reviews so other people can get a better firm to deal with and maybe when you go out of business you will take notice of what customers are complaining about, no one wants to have a bad experience when on holiday, but all you do is try to put the blame of the customer. You really need to get your act together and maybe get some good reviews, wish I had read all the reviews before booking with you.
Timely pick up after landing in Calgary. Rental counter was close to the airport. Car was as expected. Staff was friendly and informative. Drop off seamless and charges applied were as quoted. No surprises. Would definitely book here again!
U-Save Car & Truck Rental is a global provider of car, van, and truck rentals, established in 1979. The company caters to a diverse clientele, including travelers seeking budget-friendly options for vacations, local customers in need of reliable vehicles for moving, and individuals requiring transportation during insurance claims. With convenient rental locations at airports and in neighborhoods, U-Save aims to simplify the vehicle rental process for its customers. The company's fleet includes a variety of vehicles, from compact cars to larger trucks and vans, ensuring that customers can find the right vehicle to meet their needs. U-Save emphasizes affordability and accessibility, making it an appealing choice for those looking to rent vehicles for short trips, long weekends, or logistical needs. With a focus on customer service and an easy online booking system, U-Save is committed to providing trusted and efficient rental solutions worldwide.
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