Private Internet Access
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Be cautious with this company
Be cautious with this company. I've been a loyal customer for years, but they recently lost my trust due to some dubious practices. After I authorized a payment for a renewal, I noticed an unexpected 10% tax added to the charge. This additional fee wasn't shown on any payment confirmation screens and only appeared after my payment was processed. The tax rate doesn't match either my billing address or the company's address, making it an illegitimate charge even if it had been disclosed upfront, which it wasn't. Essentially, this company is engaging in deceptive practices, quoting one price and then adding an extra 10% after the fact. Furthermore, their support team seems aware of this issue, as evidenced by their evasive responses. They even asked for my tax-exempt status, which is irrelevant because the tax wasn't disclosed or agreed upon during the transaction. In summary, this company is acting fraudulently by adding undisclosed charges post-authorization.