Private Internet Access is a virtual private network (VPN) service that lets users route their internet traffic through encrypted connections to servers in various locations. It offers software for platforms such as Windows, macOS, Linux, iOS, and Android, as well as browser extensions. The service is designed to help users manage their online privacy and security when connecting to the internet.
Reviewers consistently praise Private Internet Access for its reliable service and ease of use, highlighting its excellent OS support and the effectiveness of its VPN in providing secure internet access. Many customers appreciate the straightforward setup process and the responsive customer service, with specific mentions of quick resolutions to issues and refund requests.
However, some users express concerns regarding the quality of customer support, noting that it can be complicated to navigate at times. Additionally, there are mentions of wanting better performance for torrenting and occasional connection speed issues. Overall, while there are some criticisms, the majority of feedback reflects a high level of satisfaction with the service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 49 |
| Sep 24 | 4.1 | 52 |
| Oct 24 | 4.0 | 44 |
| Nov 24 | 4.6 | 39 |
| Dec 24 | 4.4 | 34 |
| Jan 25 | 4.3 | 43 |
| Feb 25 | 4.4 | 40 |
| Mar 25 | 4.5 | 39 |
| Apr 25 | 3.9 | 32 |
| May 25 | 4.4 | 39 |
| Jun 25 | 4.3 | 36 |
| Jul 25 | 4.7 | 35 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“PIA has been consistently great, enabling me to select different proxies to get the best connection and very easy to use”
“the customer support doesn't work, I haven't slept since the scam, they make out to be legit”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Computer & Software.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 4.4 out of 5 (good) | 3.7 out of 5 (good) | +4% | 1,000 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 | |
| 3.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 0% | 192 |
Bottom line: Private Internet Access is #3 of 5 on overall rating in this group. On service, One Stop Cable Shop scores higher (5.0 vs 3.8).
500 reviews of Private Internet Access. Filter by what matters to you.
Over a year ago
Zero problems and even has a client for my Pi.
Over a year ago
Always spot on with their locations and obfuscation's. The only wish I had was for better tunnels when torrenting. This is still a 5 star service though.
Over a year ago
Everything as advertised is provided. A good service with on hand advice readily available.
Quick answers to the questions people ask most.
Private Internet Access (PIA) is a virtual private network (VPN) service that encrypts your internet connection and routes it through remote servers. This can help protect your online activity on networks such as public Wi-Fi. It is owned by Kape Technologies.
A VPN creates an encrypted tunnel between your device and a server operated by the VPN provider. Your internet traffic passes through this server, so websites see the server's IP address instead of your own. This can help improve privacy but does not make you completely anonymous.
PIA offers apps for common platforms such as Windows, macOS, Linux, Android, and iOS. Browser extensions and manual setup options for some routers are also available. Check the official website for the current list of supported devices and versions.
PIA states that it follows a no-logs policy. For the exact details of what data is and is not collected, refer to the company's current Privacy Policy on its website. Policies can change, so reviewing the latest version is recommended.
PIA sets a limit on the number of simultaneous device connections per account. The exact number may change over time, so confirm the current limit on the official website or in your account details.
Sign up for an account on the PIA website, then download the app for your device from the official site or your device's app store. Log in with your account credentials and choose a server location to connect. Step-by-step guides are available in the PIA support center.
PIA provides customer support through its official website, including a help center with guides and a way to submit support requests. Live chat or other contact options may also be offered. Visit the support section of the website for current options and availability.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Zero problems and even has a client for my Pi.
Always spot on with their locations and obfuscation's. The only wish I had was for better tunnels when torrenting. This is still a 5 star service though.
Everything as advertised is provided. A good service with on hand advice readily available.
GREAT SERVICE AND PRODUCT !!!!
I had the PIA VPN years ago when I was traveling, and I was very happy with it. A few years later, my life changed and I was mostly working from home, so I stopped subscribing. I just resubscribed after moving abroad. I didn't have any idea how to set it up properly and had an error message, so I initiated a chat on the PIA website. Marius was fantastic and spent a very long time with me making sure I had everything set up properly on both my laptop and my phone. He was patient and thorough. I now feel empowered to use my new VPN with confidence!
PIA VPN has been a great product. I have used many VPN offerings in the past, but Private Internet Access is by far the best. I've shopped around but found none better than PIA. The product supports Linux, which is a must for me, and also offers a dedicated IP package. They provide a CLI client as well as a GUI interface to fix any environment. I highly recommend this product.
I needed to request a refund as the auto renewal was active. Exceptionally speedy service with refund provided before I had even finished the call.
PIA has been consistently great, enabling me to select different proxies to get the best connection and very easy to use. Very useful on public networks where security is an issue.
Adrian M, the last representative was able to take care of my need. I kept on going back and forth to the point that I was about to cancel the service. It's kinda complicated. I was able to different server location except the Philippines. Finally Adrian M gave me the steps. It's sort of very specific but I was able to follow the specifics and details. Kudos to Adrian M for providing excellent customer service.
Rock solid performance.
I was having connection speed issues on both my Linux laptop and iPhone. Support sorted it all quickly. OK, I had to download a new version for Linux, uninstall and install the newer version and that took a bit of time as anyone running Linux would know as it had to be done in a terminal window. Then change some settings on both devices and hey presto massive speed increase. Excellent service
PIA works great, the kill switch is a life saver, it's easy to use and I have never had a problem with it. I highly recommend it!
I have two VPNs from different companies, the PIA application, for PC, starts faster and is smoother to use, unlike the other which takes a long time to start and is bulky to use. The tunelgate of PIA works better. And I did not experience any outages with PIA. In short, iIt simpy works well.
It has always operated flawlessly, no matter where I am in the world.
It work well on dedicated IP over socks5 proxy. 通过socks5代理dedicated IP,很好
simple, does exactly what i want it to, doesn't allow my connection to resume through normal interfaces when it's experiencing an interruption.
I have never had a VPN before, so I had MANY questions before I subscribed...Adrian was quite patient with me and answered all my questions!!
works flawlessy, same vpn network than the others but for less money
I've been scammed, paid money, no access..the customer support doesn't work, I haven't slept since the scam, they make out to be legit. Not so, I'm tired of being scammed ..now I have to get the bank involved, please beware of this mob
PIA has a refund policy for eligible purchases within a specified period after purchase. Terms, eligibility, and time limits can vary by plan and payment method. Review the current refund terms on the official website or contact support before purchasing.
PIA accepts several payment methods, which may include credit cards, PayPal, and other options depending on region. Available methods can change, so check the checkout page for what is currently offered.
Many users use VPNs for streaming and peer-to-peer file sharing, but results vary by service and server. Streaming platforms may restrict VPN access, and you should only download content you have the legal right to access. Consult PIA's support resources and acceptable use terms for guidance.
VPNs are legal in most countries, but laws differ by location and some regions restrict or ban their use. Using a VPN does not make illegal activities lawful. Check the regulations in your country before using one.
Using a VPN can affect speeds because traffic is encrypted and routed through another server. The impact depends on factors such as your base connection, server distance, server load, and the protocol used. Connecting to a nearby server may help reduce slowdowns.
Private Internet Access is a virtual private network (VPN) service that lets users route their internet traffic through encrypted connections to servers in various locations. It offers software for platforms such as Windows, macOS, Linux, iOS, and Android, as well as browser extensions. The service is designed to help users manage their online privacy and security when connecting to the internet.
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