laksikus

Jun 24, 2025

Bad Customer Service and Trade In

I bought the s25 with trade in for s24 in January. At checkout it said i would get 508€, in email it said 418€. I wrote an email the same day, and customer service replied that they would get back to me soon. Every 2 weeks i kept asking what is going on, without any useful response, end of May, when they said i could still send in my phone, for a reduced rate, even less than 418 No infos about the wrong displayed price, and no excuse to why it took them over 4 months to reply. A shame for a company like Samsung, and a reason i won't ever buy or recomment any Samsung device again