PAIR Mobile
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Very poor customer care
My daughter bought a second hand phone in Pair in Nov 21 . She dropped the phone and it cost €180 to repair screen and replace screen protector . I had to take it in numerous times after that repair as it wasn’t working ,the lines reappeared and the Face ID didn’t work.On each occasion all they could recommend was to send it to Apple to fix Face ID at a cost of €500 and €150 for them to fix the screen. On one occasion the technician was listening and he said he would sort out the Face ID which he did. The phone is in an Otto box and has the triple layer screen protector as recommended by the staff when they initially repaired it but it is still not working correctly it freezes all the time and have lines along the screen. I went into the shop today to speak directly with the manager but she was completely unhelpful .When I was leaving the shop I said I will have to make a complaint the manager said ’you dropped it ‘ . I have never made a complaint before but I would not recommend Pair in Limerick as I was disgusted at the managers lack of courtesy rudeness and overall poor customer service.