Big Home Tax
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The price was right and the software…
The price was right and the software being available right away was a deciding factor in choosing them. They offered and I got an immediate download with a Software Key in the receipt confirmation rather than having to wait 12 hours to download it like numerous other vendors. This was a major plus in my decision factors to use them. In past years I have purchased online from Staples or other major players but this year their prices were far higher than Big Home Tax's, so after reading their mostly positive reviews I went with them. My only complaint is that when the charge came through on my credit card bill, the confirmation only said I had purchased something from "Paypal", in the "Family Clothing Category" with no mention of the selling Co. name or that I bought TT software. When I called them, neither my card co. nor Paypal could tell me what the purchase was for and the "vendor" website link provided on my CC bill didn't work, so I thought I had been scammed and cancelled the transaction. I later went to use the TT software which would not work, which turned out to be because they reversed my software download, after I had cancelled the unidentified "purchase" on my credit card. I ended up having to repurchase it with my replacement credit card, losing a $7 discount I originally received, that was expired and I could not get to work with a replacement code they gave me.