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A Disastrous Buying Experience with Tesla Italy
I want to clarify that this review is not about the car itself but about the company, specifically the purchasing process. This review is for Tesla Italy, where I purchased the car. Unfortunately, the assistance throughout the entire process was deeply disappointing. The showroom staff were unprepared, dismissive of client needs, and, at times, naively manipulative. Obtaining accurate information from them was nearly impossible, and the few details they provided turned out to be unreliable. Before delivery, I called the showroom and spoke to a dismissive representative who advised me not to expect much explanation during the handover, remarking that "Tesla is a software company." What he meant by this is beyond me. Sadly, he was right—the experience was terrible. The delivery site was a logistical nightmare—located far outside the city and nearly impossible to reach with public transportation. It resembled a scrapyard: a dilapidated shed filled with clutter, with car plates and documents seemingly unattended. The understaffed team struggled to manage the process, leaving clients waiting excessively. After a 45-minute wait, we were assisted by an employee (the only kind person in the experience) who was juggling multiple clients simultaneously. While inspecting the car, the staff member identified a defect and assured us that assistance would contact us in a few days to arrange for repairs. Three months later, we have yet to receive any follow-up. Frankly, given their disorganization, I wasn’t surprised. The car was delivered with an almost empty battery, and shockingly, no fast-charging stations were available at the Tesla delivery site. As it was late evening, we were forced to spend two hours on a slow charge before they "suggested" driving to a Supercharger 30 km away—otherwise, we wouldn’t have made it home. Recently, I’ve watched numerous videos showcasing new Chinese EVs, and given how competitive their products have become, I genuinely question why anyone would choose Tesla under these circumstances.