Tesla
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Car good. Customer service bad - ruins the entire Tesla experience
No phone number to speak to anyone so 100% reliance on app. Many service messages go unanswered or take days to get a reply, making it very difficult to organise a service. Eventually having managed to book my car in for a service, Tesla tell me they need the loan car back half way through the service, possibly leaving me with no transport for the bank holiday. Won't now reply to messages to sort this out. Phoned Tesla customer helpline who also could not get through to the Bicester garage and no contact with them so far. A complete disgrace. Car might be OK, but if the servicing and customer support is so awful, it makes it unusable. Never again.