PLAY airlines
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Traveling with my son’s mobility device…
Traveling with my son’s mobility device was very stressful and complicated. We’ve traveled with it many times without issue but this time on both legs of our journey it was confusing and we got so many mixed communications on what to do. When we arrived at BWI it wasn’t brought planeside like it was supposed to be and we spent about an hour trying to locate it. Disappointed in how this went down and it was super upsetting to my son who relies on this to be mobile.