Pet Supplies Plus
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Rude employee at Doylestown, PA store
I was a customer at the Doylestown, PA store for a few years until several months ago when I was literally yelled at by a manager. I'm a 74 year old female and have never been spoken to like that in my life. I had some problems with my rewards program and had called and gone into the store several times asking for help. They kept telling me that "IT will call you". They said they were unable to do anything to help me in person, but that I had to wait for IT. Well one day I came upon the customer assistance phone number on your website and so I went into the store and asked why it was taking so long for a resolution and why had they not given me this customer assistance phone number. The male manager who is probably in his 30's with black hair and black facial hair started to scream at me. He literally yelled at me and it was quite embarrassing. I left the store and will never shop there again. I then called the customer assistance phone number and told them how I was treated and that I wanted the franchise owner of that store to know about this incident and his insolent employee. I was told that they would relay the message to the owner and that someone would get back to me. The woman in customer assistance did apologize for the treatment that I received, but no one has ever reached out to me. I am finished with Pet Supplies Plus since they allow this rude man to manage a store and treat customers like this.