Pet Supplies Plus is a retail chain that specializes in pet supplies and accessories for various types of pets. The stores typically offer products such as pet food, toys, grooming supplies, bedding, and other essentials for dogs, cats, birds, fish, and small animals. Many locations also provide services like pet grooming and may carry live animals such as fish and small pets.
Pet Supplies Plus receives a mixed reception from customers, with a significant number expressing dissatisfaction. While some reviewers appreciate the variety of supplies and the helpfulness of staff like Jacqui, many others report serious issues.
Complaints frequently highlight poor customer service, with instances of rude employees and unresponsive management. Customers also express frustration over online orders, citing problems with delivery and incorrect items received. Additionally, there are concerns about the health of animals sold in-store, with reports of sick fish and ferrets. Despite a few positive experiences, the overall sentiment leans heavily negative, reflecting a troubling trend in customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Trustpilot rates this company 2.4, CrowdTrust 1.0. Trustpilot carries the most weight (97% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 60 | 97% |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 2 |
| Jan 25 | 3.3 | 3 |
| Feb 25 | 1.3 | 3 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 2.4 | 5 |
| Jun 25 | 1.0 | 4 |
| Jul 25 | 3.7 | 3 |
| Aug 25 | 1.0 | 1 |
| Sep 25 | — | 0 |
| Oct 25 | 1.0 | 2 |
| Nov 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 62 most recent reviews.
“This was my first time visiting the store and I got extremely lucky and was helped by Jacqui at 32nd and Shea Blvd”
“I was a customer at the Doylestown, PA store for a few years until several months ago when I was literally yelled at...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.4 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | 1.6 out of 5 (poor) | −31% | 62 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.8 out of 5 (good) | 4.0 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.2 out of 5 (good) | 4.0 out of 5 (good) | −33% | 407 |
Bottom line: Pet Supplies Plus is #5 of 5 on overall rating in this group. On website & app, Lyka Pet Food scores higher (4.5 vs 1.6).
68 reviews of Pet Supplies Plus. Filter by what matters to you.
Over a year ago
I've just got charged on my credit card for something that I've never bought. I'm calling but they don't answer. I'm reporting everything to the police. This is just unbelievable. Be careful
Over a year ago
I was a customer at the Doylestown, PA store for a few years until several months ago when I was literally yelled at by a manager. I'm a 74 year old female and have never been spoken to like that in... See more
Quick answers to the questions people ask most.
Most Pet Supplies Plus locations are open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. Store hours may vary by location and during holidays, so it's best to check with your local store for specific hours.
Yes, many Pet Supplies Plus locations offer full-service grooming including baths, haircuts, nail trims, and ear cleaning. Services and availability may vary by location, so contact your local store to schedule an appointment.
Pet Supplies Plus accepts returns within 60 days of purchase with a receipt for a full refund. Items must be in original condition and packaging, and live animals have specific return policies that vary by location.
Yes, Pet Supplies Plus typically carries live animals including fish, birds, small animals like hamsters and guinea pigs, and reptiles. Availability varies by location, and some stores may have adoption events for cats and dogs.
Yes, Pet Supplies Plus offers a free loyalty program called the Preferred Pet Club. Members receive exclusive discounts, special offers, and earn points on purchases that can be redeemed for rewards.
Yes, Pet Supplies Plus offers online ordering with curbside pickup and buy online, pick up in store options. You can place orders through their website or mobile app and select your preferred pickup method.
Pet Supplies Plus carries a wide variety of pet food brands including premium, natural, and specialty diet options for dogs, cats, birds, fish, and small animals. Popular brands include Blue Buffalo, Hill's, Purina, and their own private label products.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 1.0 | 2 | 3% | — | ● Not enough data |
Polarized pattern: few middle ratings. 34% of recent reviews are 4–5★ and 66% are 1–2★.
I've just got charged on my credit card for something that I've never bought. I'm calling but they don't answer. I'm reporting everything to the police. This is just unbelievable. Be careful
I was a customer at the Doylestown, PA store for a few years until several months ago when I was literally yelled at by a manager. I'm a 74 year old female and have never been spoken to like that in my life. I had some problems with my rewards program and had called and gone into the store several times asking for help. They kept telling me that "IT will call you". They said they were unable to do anything to help me in person, but that I had to wait for IT. Well one day I came upon the customer assistance phone number on your website and so I went into the store and asked why it was taking so long for a resolution and why had they not given me this customer assistance phone number. The male manager who is probably in his 30's with black hair and black facial hair started to scream at me. He literally yelled at me and it was quite embarrassing. I left the store and will never shop there again. I then called the customer assistance phone number and told them how I was treated and that I wanted the franchise owner of that store to know about this incident and his insolent employee. I was told that they would relay the message to the owner and that someone would get back to me. The woman in customer assistance did apologize for the treatment that I received, but no one has ever reached out to me. I am finished with Pet Supplies Plus since they allow this rude man to manage a store and treat customers like this.
DO NOT BOOK A HAIRCUT APPT ONLINE!!!! Twice now the system has converted this to nothing more than a bath and brush!!! Before you go, EVEN IF YOU CALL TO ENSURE IT'S A CUT, call to check....today, was the second time and that's the end for me....finding some place else.
I got 5 fish from this store and all died within a week of buying them. One was a female betta that was in an algae filled box so I figured I try to save her, but it was too late. The other 4 fish were black and white mollys. I didnt realize it there but when i got home i noticed they had small white spots that looked like ick. They died one by one. The store was understaffed and the employees seemed overwhelmed. The owner should higher more employees knowledgeable in animal care if they continue to sell animals. Otherwise I strongly suggest against the sale of animals and just stick to the sale of supplies for animals.
Bad delivery. I had to call the Bettendorf store because my delivery wasn’t delivered to me. I was transferred to a manager who insisted it was delivered. She said they had a picture of it being delivered. It wasn’t my address. I had to walk around my neighborhood trying to find it. I finally found it. I ordered a 30 lb bag of dog food. I had to haul it to my home. I am 65 years old and needless to say it was hard to haul. The manager did not even apologize for the mistake; she said they had nothing to do with it but it was their own delivery driver who did it. Wow!! She wants to be a manager but takes no responsibility for her staff! Now that’s a bad manager.
I overall love pet supplies plus to buy what I need for my fur babies, but several times when I went in the store I noticed the condition of the animals, the animal seem unhealthy and neglected. The staff seem not to care about the welfare of the animals that’s in the store. Their was a sick ferret that was vomiting with runny diarrhea and was like that for a while and no one even attempt to assist and make sure the animal was OK. When I brought this issue to the staff, they replied we are short staff. There’s no way that’s acceptable. Maybe they shouldn’t have animals in the store. If you cannot meet every need of each individual Animal make sure they’re taking care of and healthy.
This was my first time visiting the store and I got extremely lucky and was helped by Jacqui at 32nd and Shea Blvd. She was on point with every answer to my questions and will be the reason I come back. Thank you for excellent service.
I have been shopping at PET SUPPLIES PLUS for well over 10 years. I have never had a bad experience. I buy dry food, canned food, toys, bones, ID Taggs dog clothes. They award points according to how much you spend. They give coupons and they offer specials to people that are members of their reward program, of which I am. You won’t be sorry if you go to PET SUPPLIES PLUS.
On July 15 at 7;36am I placed an online order for Dog Food to be picked up at the Naperville store. My credit card was charged immediately. Website indicated that orders are usually ready for pickup in an hour but wait for a confirmation email. After not hearing anything from Pet Supplies Plus I drove to the store the next day to find the store is CLOSED for remodeling until July 25th. They took my money then sent an email at 5:29pm on the 18th saying that the order was canceled because the product was not available and my card charge would be reversed. I ordered this somewhat of specialty dog food because I needed it. Bottom line is Pet Supplies Plus Takes an order for a store that is closed for 10 days without giving the Customer an options. Horrible business practice. No regard for Customer or their pets, Buyer beware!!!
I've been going to the store for many years and when I went in to buy a bag of dog food, I had a cute pun that I had been saving. They refused to let me use it because they said it wasn't the same flavor. Which it was not stated on the coupon. It had to be the same. Obviously, there's a new manager. I will not be going back to the store after being a customer for over 10 years.
I shopped at the Wilmington Ohio location and placed 2 orders in 1 day and didn't receive my cat dewormer.They said all the orders were sent together and the door dash driver took a picture and the dewormer was in the bag because she could see it in the picture but I still never recieved the dewormer. I am out $30+dollars. I spoke to the manager 2 times the first time I asked was it a paper bag she said it was a green bag the 2nd time she said I said It was a plastic bag but I asked if it was a paper bag so I wanted to make sure I asked that so I replayed my indoor Ring camera and I did ask if was paper. I don't doubt the store sent it out but the fact is I never received it. Another thing is the notification for the dewormer being delivered came hours after the first delivery notification. I won't be shopping there again because I don't want to use Door Dash.
.When you hire kids you get lazy workers. 3 hours after I placed my order it wasnt ready. God forbid they had to do some work.
We brought our 65 pound hound to the Pet Supplies Plus self serve dog wash. The customer service was fantastic! They provided three dog washing stations, each tub on different levels stocked with water hose, dog shampoo and conditioner, along with drying towels! Super easy and convenient! We'll definitely be back again!
I find their prices a bit out of my budget. But if you shop smart using their sales, you can get quality merchandise at a very good price. My daughter and I are trying to find the healthiest foods for our dogs. I've had 2 of my dogs in the last few years pass due to cancer. I don't ever want to go through that again.
worst customer service ever. Don't ever order online with brunswick ohio store. I called the store to make sure they have the item and after I paid for the item online they called me back and told me that it was not in stock...this didn't happen just once but several times. I will never shop there again!
We purchased 2 ferrets end of March. They both ended up getting very ill with the coronavirus and 2 other viruses. By the time I got the results for this it was too late for one of them. I was told when I first got one of them, “he has runny poop so we’re giving him Pedialyte.” Ok…well he was never taken to the vet for any of this. Then it started progressing and they got lethargic and wouldn’t eat. So they went to the vet, got meds and waited for the fecal test. Next day, the one wasn’t getting up and I had to syringe feed him. Ended up taking him to the ER where he stayed overnight. There was still no improvement so we had to let him go. I’ve been in contact with the store. They fought for me, put a ticket in for me- Marshall’s won’t do anything since it’s not genetic and then after 2 weeks corporate said no as well to the store. So I reached out to instagram and they put a request in and I got a call that day from corporate. I told her the situation and she said she’d get back to me a few days later. It’s not going on almost 3 weeks and still no phone call. My number is blocked from calling corporate. It goes straight to a voicemail box that is full and when I put in *67 to block my number, I get the prompts to talk to someone. But yet while you’re on hold for 5 mins they send you to voicemail and promise to call you back. I haven’t got that call yet either. Then when I was on Instagram I noticed I’m not following them anymore. They took me off their following list too. I’ve never had a company attempt this much shadiness. This is really sad. They don’t care about people’s heartache and the care of these animals they sell.
I love this store we go to in Mckinney Texas for our two cats needs and our one dogs needs. Their food, baked treats, chews, and supplements are fresh and of good quality. The toys and grooming services are great! Also they even rehome pets needing homes. Our local store rehomes cats in need of new families. They regularly have sales also and we can buy our cats with food allergies to chicken, beef, and tuna more affordable and better quality limited ingredient foods here than anywhere else we've tried and the food we get here doesnt have byproducts of foods they are allergic to hidden in the list of ingredients. And are true to what they advertise. They truly have a love for pets and the atmosphere is lovely. The staff is always kind about bringing my emotional support dog in- he is currently to young to become my certified service dog. He gets his training after he's over 1 year old. We always go in person to shop here so I am not sure how the website experience is.
My review is about their website and corporate customer service. I opened the link to a 2 day sale of 20% off. You can't stop the specials, that pass automatically, so you can't read the add to see dates or discount code, even if you put your finger on it. Also, I called customer service to complain that everytime I want to place an order. I have to pick a location, even though I have picked the same store for years. Also, the store that comes up, that is wrong, is a location I have never shopped at. The person I talked to was more defensive than helpful. I'd like to add that the employees at the stores are great!!!
Some Pet Supplies Plus locations host visiting veterinarians or have in-store vet clinics that offer basic services like vaccinations and wellness exams. Services vary by location, so check with your local store for availability and scheduling.
You can find your nearest Pet Supplies Plus store by using the store locator on their website or mobile app. Simply enter your zip code or city to view nearby locations, contact information, and specific store services.
Pet Supplies Plus offers competitive pricing and may price match certain competitors on identical items. Price matching policies may vary by location and require proof of competitor pricing, so contact your local store for specific details.
Pet Supplies Plus is a retail chain that specializes in pet supplies and accessories for various types of pets. The stores typically offer products such as pet food, toys, grooming supplies, bedding, and other essentials for dogs, cats, birds, fish, and small animals. Many locations also provide services like pet grooming and may carry live animals such as fish and small pets.
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