customer

Mar 13, 2024

RS Slendor Caribbean Cruise Feb / March…

RS Slendor Caribbean Cruise Feb / March 2024 The check in at the Hilton Hotel in Barbados was chaotic. This was the hotel booked by Regent. It took 95 minutes standing in a queue, in hot weather, to check in. The check in process then took about 15 minyes as all information was entered manually on paper. The rooms were OK but not up to the expected Hilton nor Regent booked hotels standard. The docking at a lot of ports necessitated a long walk from the ship to the buses. My disabled wife had to cancel several of her booked tours because that distance was too far for her to walk in the heat. On one occasion, we witnessed a man almost collapse on the walk to the bus and when I spoke to him in the terminal, he said he had to sit for a time to recover and would then try and walk back to the bus, forgetting about his booked tour. I and my wife appreciated the care and attention given to my wife in the Compass Rose restaurant each evening. We had the same table, waitress and sommelier the whole time. Although my diet sheet said mashed potatoes and such like only, as with my cancer I had difficulty in swallowing we quickly came to an agreement on the small amount that I could eat. My only “gripe” was that it always consisted of mashed potato only, never mashed potato and cheese pie, or mashed potato and corned beef hash. I shall email Regent before my next cruise in May 2024 to the Rocky Mountain train and the Alaska cruise to mention that additional ingredients mashed in with the potato would be very acceptable. Like wise with my cruise in November from Barcelona to Miami. On most past Regent cruises our cabin steward has been very helpful. This steward performed his duties well, but there was little dialogue between us. With respect due to him, though, when we asked for something ,it was done.