Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.9	1,041	100%		● Low

4.9 / 5 overall

1,041 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 4.9
12-month avg: 4.9
All-time: 4.9
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Value	Trend	Reviews
Kenwood TravelThis company	4.9 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.9 out of 5 (good)	4.9 out of 5 (good)	+1%	1,041
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	1,109
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	4.6 out of 5 (good)	—	1,069
Audley Travel	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.9 out of 5 (good)	4.6 out of 5 (good)	—	1,050
Travel Advantage	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.1 out of 5 (good)	3.4 out of 5 (fair)	−1%	1,014

Bottom line: Kenwood Travel is #1 of 5 on overall rating in this group.

Mr Postgate

1 review

Jul 30, 2025

Featured

kenwood are very good

tina and stephanie were excellent from the start on booking my holiday

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TopMum

1 review

Jul 30, 2025

Featured

BEWARE! SIMPLY NOT GOOD ENOUGH

We won't be using Kenwood Travel again. Whilst the staff seemed pleasant enough when assisting with the choice and booking of our Caribbean holiday, once we had paid things weren't so great. Emails not answered in a timely manner and WORSE - we heard via social media that Hyatt had taken over our Hilton hotel one month before departure. We asked our agent if everything was okay with our booking and THEY DIDN'T EVEN KNOW. Then, when checking in online with British Airways before flight, the time was changed and was ONE HOUR earlier than the information Kenwood had sent us. Again, THEY DIDN'T EVEN KNOW and so we would have missed our flight if we had not checked. All we got was a "sorry for the inconvenience" email when we drew it to their attention - missing a flight from LGW to the Caribbean would have been more than an "inconvenience". Finally, their agents overseas are AmStar. They were RUBBISH. Chaos at the airport, didn't turn up for the scheduled "meet and greet" and never bothered to give us our pick up time (supposed to be 24/48 hours before pick up). It never arrived and we had to urgently email Kenwood in the "hope" that someone would let us know. NOT GOOD ENOUGH from a company specialising in trips of a lifetime.

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Fiaz

1 review

Jul 30, 2025

Featured

Experience made really simple with…

Experience made really simple with Carole Banks looking after my every question and concern. Highly recommend for the excellent holiday rates and superb customer service.

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Mary

1 review

Jul 30, 2025

Featured

Excellent service from James

Excellent service from James, as always. Easy to contact and deals with everything very efficiently.

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Mr Mr. Lowerson

1 review

Jul 29, 2025

As ever the service we receive from Lai…

As ever the service we receive from Lai is first class. It’s a pleasure doing business with her.

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Mrs

1 review

Jul 29, 2025

Fantastic service from kenwood

Great experience booking with Kenwood Travel. My agent georgio was very helpful and knowledgeable. The booking process was straightforward and it’s nice to know I have a direct contact to him leading up to my holiday.

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Lucy

1 review

Jul 28, 2025

Stavi brace is fantastic

Stavi brace is a one stop holiday booker. Fabulous Quick, efficient and friendly

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customer

1 review

Jul 27, 2025

Great service

Great service, easy to use. Lovely to get a courtesy call just to check any special requests.

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Gilly Slater

1 review

Jul 27, 2025

Outstanding

I always use Kenwood travel. Their service is impressive. From initial enquiries to the point of travel they are clear, honest and informative, as well as handling all questions professionally.

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Malc

1 review

Jul 25, 2025

Helpful and good follow up

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Alpa Unalkat

1 review

Jul 25, 2025

Reshmee Rehal as always was so helpful…

Reshmee Rehal as always was so helpful and patient with all my questions and provided excellent customer service. This is our second booking with you and the primary choice thanks to Reshmee! Hope she is recognised for the great service she provides.Reshmee Rehal as always was so helpful and patient with all my questions and provided excellent customer service. This is our second booking with you and the primary choice thanks to Reshmee! Hope she is recognised for the great service she provides.

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Dawn Beaumont

1 review

Jul 25, 2025

Very helpful

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Mr William Mcfie

1 review

Jul 25, 2025

Great Service

Polite, competent and quickly helped me

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Clive

1 review

Jul 25, 2025

Clear and quick advice

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Mr John Holmes

1 review

Jul 25, 2025

Couldn’t really do any more

Couldn’t really do any more. Holiday booked as requested. Let’s see how the holiday goes.

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Helen

1 review

Jul 25, 2025

helpful staff with good level of…

helpful staff with good level of knowledge of the hotels and location

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Gail

1 review

Jul 24, 2025

Excellent personal service

So far, excellent service. Good price. Easy website to use and to book. Received a confirmation phone call soon after paying

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customer

1 review

Jul 24, 2025

A different department but great…

A different department but great service.

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Brian

1 review

Jul 23, 2025

Great service

Very happy with the service provided by Kenwood including the advice received on different options. Price was good as well

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John R

1 review

Jul 23, 2025

Stavi was very knowledgeable and…

Stavi was very knowledgeable and answered all our questions professionally and personably, a credit to your company. She helped us make a very important decision for our 20th wedding anniversary, thank you so much.

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Month	Average	Reviews
Aug 24	5.0	98
Sep 24	4.9	88
Oct 24	4.9	93
Nov 24	4.8	69
Dec 24	5.0	56
Jan 25	4.9	149
Feb 25	4.9	106
Mar 25	4.9	23
Apr 25	5.0	18
May 25	5.0	78
Jun 25	4.9	93
Jul 25	4.9	103

Kenwood Travel reviews & trust report

Kenwood Travel has a positive customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 494 positive reviews

Top complaintsof 4 negative reviews

How it compares

Reviews