U-Save Car & Truck Rental
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Beware of Hidden Fees and Unjustified Charges – Extremely Disappointing Experience with U-Save
I rarely write reviews, but my recent experience with U-Save Poland (Warsaw - Chopin Airport) has been nothing short of frustrating and unfair. What initially seemed like a cheap and straightforward car rental has turned into a nightmare that I would advise anyone to avoid. I rented a car for £15/day, which I thought was a steal, especially with the promise of insurance and unlimited mileage. However, this low price was clearly a bait-and-switch tactic, as I soon discovered. When I picked up the car, I was told that someone would meet me at the drop-off location for a damage assessment. Fast forward three days, and I returned the car—only to find that no one was there. I emailed U-Save explaining I was at the location, and instead of sending someone out as promised, they simply told me to return the keys to the office. Then came the real shock: After flying back, I was charged nearly £700 for damage to the car—front bumper—but here's the kicker: I don’t even see the damage. They attached a picture of the bumper, and it looks perfectly fine to me. There is a very small stone chip which i couldn't even see on the pictures (unfortunately i can't attach a picture to show you), which I know would cost around £50 to fix in Poland, yet U-Save decided to charge me a hefty amount without any legitimate explanation or evidence. To make matters worse, U-Save sent me one total invoice, conveniently matching the amount of my deposit, give or take £20. Luckily, I’m currently in contact with American Express, who have been very helpful so far in addressing the issue. I’ll be sure to keep everyone posted on how this unfolds, but as of now, I highly recommend steering clear of U-Save. They are clearly using underhanded tactics to make extra money at the expense of their customers. The lack of communication, the failure to follow through on their promises, and the unjustified charges have left me beyond disappointed. This company has no integrity and clearly uses these shady practices to make money off unsuspecting customers. I would strongly recommend avoiding U-Save at all costs unless you want to risk paying far more than you agreed to for a car in questionable condition. I’ve rented cars many times, but this was by far the worst experience I’ve ever had. A warning to anyone considering U-Save: Stay away.