Kraken
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9 days, no refund, no human support
I am absolutely appalled by Kraken's lack of professional support. 9 days ago, I cancelled a fiat open order. I received the official confirmation email, and the order was cleared from my list, but my funds were NEVER returned to my balance. My money has literally vanished into thin air. I have tried every possible channel: their AI chatbot is useless and keeps repeating the same scripts, and my attempts to get help on Reddit were ignored or filtered. It has been over a week, and not a single human representative has reached out to resolve this critical accounting error. Holding a customer's funds for 9 days after a cancellation without any explanation or communication is unacceptable and bordering on theft. My Public Account ID is: AA25- N84G- 2X4X -AOVI (Please remove spaces to find my account). I demand an immediate manual adjustment to my balance and a response from a human specialist, not a bot. If this is not resolved immediately, I will be reporting this to the relevant financial regulatory authorities.