Mike

Nov 30, 2024

Don’t follow policy & zero customer service

Ordered a product for next day delivery on Thursday, all approved before the 1pm cut off. Despite this, the package was only distributed on Friday meaning it’ll arrive sometime on Saturday. Lloyds openly advertise if you order (and get it approved) before 1pm then next day delivery is guaranteed. This is not the delivery partner’s fault as Lloyds didn’t release the package until Friday. As with all these companies recently, there’s zero customer service. Message sent but the usual “we are understaffed and busy” reply. Won’t be using again and now sat waiting for a delivery which I paid to receive yesterday…