LloydsPharmacy Online Doctor is a registered healthcare service in the UK that offers a variety of online medical services to patients. The company provides safe and personalized healthcare solutions facilitated by NHS experienced clinicians. Its offerings include consultations for weight loss, sexual health, men's health, women's health, general health, and travel health services. Targeting individuals seeking convenient and discreet online healthcare, LloydsPharmacy Online Doctor allows patients to access treatments and advice from the comfort of their homes. The platform features services like STI testing, erectile dysfunction treatments, contraception options, and home blood tests, among others. With a commitment to reliable healthcare, LloydsPharmacy Online Doctor aims to meet the diverse health needs of its customers across the UK.
LloydsPharmacy Online Doctor receives high praise for its quick and efficient service, with many reviewers highlighting the ease of use and straightforward processes. Customers appreciate the helpful staff and the user-friendly website, making it simple to navigate their health needs.
However, there are notable complaints regarding delivery issues, with several consumers reporting late arrivals and poor communication when trying to resolve these problems. Some express frustration over the lack of continuity in clinician responses, which can lead to repetitive questions. Despite these concerns, the overall sentiment remains positive, with a significant majority satisfied with the service provided. Overall, LloydsPharmacy Online Doctor is viewed favorably, though improvements in delivery and customer service are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,060 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 147 |
| Oct 24 | 4.6 | 75 |
| Nov 24 | 4.6 | 98 |
| Dec 24 | 4.5 | 85 |
| Jan 25 | 4.4 | 93 |
| Feb 25 | 4.5 | 62 |
| Mar 25 | 4.6 | 21 |
| Apr 25 | 4.7 | 21 |
| May 25 | 3.7 | 23 |
| Jun 25 | 4.2 | 65 |
| Jul 25 | 4.1 | 17 |
| Aug 25 | 4.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Quick and efficient, easy to do”
“Late delivery on 25th from sending on 22nd, ice pack melted, medication warm”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.8 out of 5 (good) | 4.0 out of 5 (good) | −7% | 1,060 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.5 out of 5 (good) | 4.2 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: LloydsPharmacy Online Doctor is #2 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 4.0).
500 reviews of LloydsPharmacy Online Doctor. Filter by what matters to you.
Over a year ago
Late delivery on 25th from sending on 22nd, ice pack melted, medication warm. Let Lloyds know and was passed to pharmacy2U and since a “we have your query type email” on the 26th have not heard a word... See more
Quick answers to the questions people ask most.
Yes, LloydsPharmacy Online Doctor is a legitimate company with a high customer rating of 4.2 out of 5 based on numerous reviews. Many customers have praised their excellent service and straightforward processes.
No, LloydsPharmacy Online Doctor is not a scam. They have verified reviews indicating a mix of positive experiences, though some customers have raised concerns about delivery issues.
LloydsPharmacy Online Doctor provides a range of online medical services, including consultations and prescriptions for various health needs, with an easy-to-use website for filling in health questions.
LloydsPharmacy Online Doctor accepts various payment methods, including credit and debit cards. Customers have noted the process is quick and straightforward.
You can contact customer support through their website or by phone. However, some customers have reported long wait times when trying to reach support, especially during busy periods.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Excellent service and advice.
Quick and efficient, easy to do
Late delivery on 25th from sending on 22nd, ice pack melted, medication warm. Let Lloyds know and was passed to pharmacy2U and since a “we have your query type email” on the 26th have not heard a word since. I will need a refund or replacement since it was not delivered within the 48 hour timeframe specified in Lloyds own website! After paying for “express delivery” I expect they will say safe to take within 30 days but I still have some doses left in my current pen as will be the case for a lot of customers. Very poor customer service, makes absolutely no sense that you would send an expensive medication that needs to be kept cold by Royal Mail over the weekend, especially in summer.
Clinician sending a questions back and forth hours apart- each time a different doctor, seemed very repetitive and no continuity. Quite frustrating. Got there in the end tho after two days. Prescription finally approved.
Gone down hill. Since switching delivery partners ,deliveries take days. Every single delivery ! Pay for "express delivery" Then sit in queue of at least 15 when you try and chase an order. To get little or no help. Avoid !
Very easy to fill in online questions and great video explaining how to record myself and up to date information sent regularly
All good and easy
I have been ordering Mounjaro from Lloyds Pharmacy Online Dr since Feb 2025. Initially they were really good with next day courier delivery. However, they are now dispatching from Pharmacy 2U and the service is no where near as good. Pharmacy2U use Royal Mail not couriers, the icepack is always melted. The box is no longer marked as Fragile. Delivery depends on your local postal service so is definitely not next day - even though you have to pay £4.95 for 'next day' delivery. The needles used to be 0.32 and are now 0.23 (the higher the gauge the finer the needle) and follow up service is less than satisfactory. Mounjaro from Lloyds is not cheap, but I trusted the product was genuine and service was good. Now it is definitely 3rd rate. Once pricing sorts itself out I will be moving provider. Update: My prescription/order number is LP_4630844_14. Lloyds Online Drs have sent message saying Pharmacy2U will reply to me re the delay. To date I have no reply from them and as my contract is with LOD and not Pharmacy2U, LOD are the ones who should be resolving this.
I have left messages and tried ringing but in a queue of 26 waiting to find out about my delivery. Very poor customer service. I just want my goods by Tuesday.
Excellent service very helpful and I was able to carry on with my Monjaro journey thanks with be staying with this provider
Quick simple and efficient
Easy to use website Lloyds are always very helpful. If you want to lose weight this is the company you want to be with.
Quick and easy to set up n go great service from start to finish
Very efficient service and trustworthy medical history investigated and very happy with everthing
Terrible no access to website and failed in meeting delivery time with my order. Not ideal nor is the response below
Easy to access and very prompt service. Highly recommend.
Excellent quick service and very thorough
Wow, what a company! Fast, informative and honest. Thank you for your speedy turnaround on my medication after being messed around so much by other pharmaceutical companies. Such a refreshing change – really impressed with the service.
It was very easy to understand and gave a thorough understanding of my problem and felt was easy to get all the information needed, if ever need again will certainly return
LloydsPharmacy Online Doctor is a registered healthcare service in the UK that offers a variety of online medical services to patients. The company provides safe and personalized healthcare solutions facilitated by NHS experienced clinicians. Its offerings include consultations for weight loss, sexual health, men's health, women's health, general health, and travel health services. Targeting individuals seeking convenient and discreet online healthcare, LloydsPharmacy Online Doctor allows patients to access treatments and advice from the comfort of their homes. The platform features services like STI testing, erectile dysfunction treatments, contraception options, and home blood tests, among others. With a commitment to reliable healthcare, LloydsPharmacy Online Doctor aims to meet the diverse health needs of its customers across the UK.
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