HM Cosmetics
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Avoid the online shop
I cannot comment on the salons, however I must say their online shop and lack of communication is appalling. I placed an order on the 2nd December 2024, for a doll highlighter as a Christmas present. On the website it says dispatched within 1-2days, on the 15th December 2024, after not receiving a dispatch email I emailed them to chase it up, I did not receive a response but the following day I received an email saying my order had been dispatched. I chased up the company again on the 23rd December 2024, asking if there was any tracking information as I had not received the item. As of today, 18th January 2025, I still have not received the item or a response to any of my emails. I have now contacted them on Facebook, to try and get a response… wonder if they’ll respond. Update 10/02/2025, received a response, saying they are sorry that this happened and asked for my email address as they could not locate my order on the 21st January 2025, I responded on the 24th January 2025, by providing my email address which has been seen, and nothing since. Today, I’ve sent screenshots of the order confirmation and shipping confirmation, let’s see how this progresses.