K.A is a verified reviewer on CrowdTrust who has written 2 customer reviews with an average rating of 4.5 out of 5 stars.
Honest, first-hand experiences shared with the CrowdTrust community.
Read all reviews for Rhenus Home Delivery UK →
Rhenus was due to collect an item from my home. I was given a two hour time slot, which was very helpful. I received a message to say they were on their way. They were polite and helpful and did the job. Absolutely no problems. I would recommend this company.
Read all reviews for Warner Leisure Hotels →
We stayed 4 nights at Cricket St Thomas last week (Monday to Friday). When we got to our room, we were disappointed that there was no fridge, having been told by friends (who have visited this venue over 30 times) that they now have a fridge in all rooms. In the morning, we went down for breakfast. The bacon was like cardboard - we couldn't even get our fork in it and the mushrooms were dry and shrivelled. When we sat at our table, it was some time before the waiter asked if he could get us any tea or coffee. As I do not drink hot drinks, we just ordered coffee for one. We waited, and waited. We asked again and the waiter apologised. We continued to wait but decided to go up and get our breakfast to bring back to the table. Still there was no sign of coffee. We had to remind the waiter a 3rd time and by the time he brought the coffee to the table, we had finished breakfast. In all it took around 30-35 minutes from ordering the coffee to actually getting it. Another evening a different waiter took our order for starters and we received this shortly after. Then our original waiter came up to our table to take our order and said "oh, you are on deserts already". We looked at him and said "no, this is our starter". Another evening our original waiter took our order and asked at least 5 times if we have any allergies then read out our order finishing with "and no allergies?". Then another evening he gave us the wrong desert menu and after pondering on what we should choose, he apologised and gave us the correct desert menu for that evening. He was a young lad, probably working during the summer between leaving school and starting university. We heard other rumbles of complaints within the section of the restaurant where we were sitting so he clearly needs a lot more training and needs to be able to distinguish between and starter and a desert. On our last evening (Thursday) and Friday morning, we were served by a different waiter - Flavio. The difference in service and efficiency was at the other end of the scale. He was so efficient and helpful - he was spot on. Well done Flavio. If we had been served by this waiter all through our stay, our experience would have been totally different and much more positive. The food in the evening is now quite limited with their new menu's and quite often dishes from the salad bar were missing or run out, so it looked quite sparse. On the Wednesday and Thursday the main dish at the buffet area was curry! Why would you have the same type of cuisine 2 days running? Overall the staff were very polite and helpful and the entertainment was good all week so this brought our overall experience rating up to 4 stars, otherwise sadly it would have been 3 stars.