FMG Repair Services
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Our experiecne with FMG Hoddesdon was awful…
Our experience with FMG Hoddesdon was not good from start to finish. We booked our car in for repair via Tesco finance (absolutely shocking as well) for a minor dent on the rear of the car, arranged for a courtesy car 2 weeks before the the works were to be carried out and said we needed a manual gearbox as my wife had never driven an automatic, this was agreed. 1 week before the works were to be carried out i phoned to make sure that the manual car had been ordered and was assured that it had been low and behold when the time came, yes you guessed it an automatic. Phoned FMG to say this was not what was requested only to be told the manual car available was in 2 weeks.The car went in for repair and the repairs carried out (had the car nearly 3 weeks) When i did finally get the car back we turned up to see that my car was in the wash bay and did look very clean but on closer inspection we discovered that a part that was priced for was not fitted, when i questioned this the man said "oh no that wasn't on the quote" he then checked the quote and saw that it was on the quote but never ordered. After closer inspection i saw over spray on both the chrome sill trim and the plastic sill which i stated until the works were rectified i would not sign the car off. 1 week later I phone to ask on the progress of the car to which they said it was ready (again i had to phone them not them phone me) We picked the car up checked it over and i did request that it had another polish as the whole side now had more orange peel than the original paint, this was done and i signed the car off. When inspecting the invoice they had charged for remove and refit of sill mouldings but if they had removed them why did i have to have over spray cleaned off? I have told my insurance that i will never deal with FMG ever again because of the fact that the customer service is appalling and charging for works not carried out, Tescos were not interested in the fact that that amounted to fraud so no wonder insurance quotes are so high. Avoid!!!!!!!!!!!!