Private Internet Access
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6 Month Subscription for a 2 Year Price UPDATED
11/6/2024 UPDATE: After further discussion, PIA executed a PRORATED REFUND which was the fair thing to do. The issues reported in my initial review are accurate, however, my inquiry was escalated resulting in a refund. Paid for 2-year subscription for use of this VPN product/ service (MacOS device). It worked okay for roughly 6 months - though there were numerous stability issues, i.e. disconnects and failure to reconnect requiring deinstallation/ reinstallation. After upgrading to MacOS 15, this VPN product/ service became completely unusable. The customer support techs worked with me for multiple hours over multiple days to rectify the problem without success. I then requested a prorated refund but was informed refunds for this VPN service was only good for the 1st 30 days. This is important because that means if at anytime, the VPN product fails to perform/ function after 30 days, there is no recourse except to engage in trial and error in hopes of addressing the dysfunction. My recommendation? Look elsewhere. A service should function smoothly for the contracted time period and if it does not, the provider should provide a prorated refund.