Dx Delivery
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I have had the worst possible…
I have had the worst possible experience with DX. They have invented reasons to avoid, delay and cancel the delivery of my item. These excuses included "it needs to be on a pallet' and 'there are bollards at the end of your street so we can't get a lorry in." Given that I had paid extra for a home delivery both excuses are absolute fabrication. Add to that I spent about four hours on the phone hopelessly waiting to be answered and sent emails. They totally failed to answer the phone or respond to emails. Their online 'ChatBot' is a complete joke and sends you round in circles without ever progressing your issue or providing a solution. Eventually thanks to extended efforts of the original retailer I was able to visit their depot and collect the item myself. Ironically I was helped by a member of staff to carry it through the warehouse without ever needing a pallet. I will never buy anything again from a company using DX as their delivery agent. AVOID AT ALL COSTS