Oxford Online Pharmacy
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Poop customer service
They’re fine until you need customer service. I’ve been ordering my hair treatment from their website for a few years. Two months ago, there was a glitch on their site: my card was charged, but I only got a blank page. It wasn’t the first time this happened, but when the authorisation on my card turned into a full transaction, I contacted customer service. After some back and forth, they couldn’t locate the transaction on their end, so I had to open a chargeback dispute with my bank and wait about a month to get my money back. This month, I received a newsletter with a 15% discount and placed an order (#1142635) earlier than usual. On Tuesday, they put my order on hold and asked why I ordered it earlier. I replied the same day, then chased them on Thursday and Saturday — still no response and no update on my order. Phone lines are closed. With such poor service, I’ll have to move to a different pharmacy for my treatment.