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Faulty machine, poor customer care
I bought the Google learning thermostat and was going to connect everything on Nest. My devise had difficulties connecting to wifi so I tried the lengthy process of re-setting both the router and the thermostat. When I eventually spoke to a human helpline I found out it was a bug on the devise. Why does the company recall faulty items and inform customers? Moreover, I’m battling to get my faulty thermostat replaced. The links they have been sending me to order a replacement has not been working and I have not been able to get a replacement. I am so disappointed with their customer care. I was going to equip my new house with all Nest devises but I am not convinced now.